VCA AI Knowledge and Data Operations Sr. Manager
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
The Sr. Manager Knowledge Base and Data Operations is responsible for building and maintaining the platforms knowledge base ensuring seamless data ingestion from internal sources (such as Visa dashboards and enterprise data) and external feeds. This role manages taxonomy quality control and retrieval-augmented generation (RAG) pipelines to guarantee agents access accurate up-to-date information. The Sr. Manager collaborates on data governance and bias mitigation supporting the integrity and reliability of the platforms data assets.
Key Responsibilities:
- Knowledge Base Management: Build maintain and optimize the platforms knowledge base to support AI agent operations.
- Data Ingestion: Oversee data ingestion processes from internal sources (e.g. Visa dashboards enterprise data) and external feeds ensuring completeness and accuracy.
- Taxonomy & Organization: Develop and manage taxonomy structures to enable efficient data categorization and retrieval.
- Quality Control: Implement quality control measures to ensure data accuracy consistency and reliability.
- RAG Pipelines: Design and maintain retrieval-augmented generation (RAG) pipelines to provide agents with timely relevant information.
- Data Governance: Collaborate with stakeholders on data governance policies ensuring compliance and best practices.
- Bias Mitigation: Work to identify and mitigate bias in data sources and agent outputs.
- Collaboration: Partner with tech product and business teams to align data operations with platform goals.
- Continuous Improvement: Monitor data operations gather feedback and drive ongoing enhancements to knowledge base and data processes.
- Documentation: Maintain clear documentation of data ingestion taxonomy quality control and RAG pipeline processes.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Basic Qualifications:
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 2 years of work experience with a PhD
Preferred Qualifications:
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 3 or more years of experience with a PhD
- Extensive experience in knowledge base management data operations and enterprise data environments.
- Proven ability to design and implement data ingestion pipelines and taxonomy structures.
- Strong background in quality control RAG pipelines and data governance.
- Demonstrated expertise in bias mitigation and ensuring data integrity.
- Excellent analytical problem-solving and technical skills.
- Outstanding communication and collaboration abilities.
- Ability to manage multiple projects concurrently and deliver results in a fast-paced environment.
- Deep understanding of digital trends data management technologies and enterprise platforms.
- Team player with a collaborative approach and commitment to developing talent.
Additional Information :
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 153700.00 to 223100.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- System Architecture
- Records Management
- Zendesk
- Customer Support
- Live Chat
- IT Service Management
- ITIL
- Sharepoint
- Metadata
- Knowledge Management
- Intelligence Analysis
- Content Management
About Company
Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and b ... View more
