Service Associate Service Center
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
China World Summit Wing Beijing
Shangri-La Hotels and Resort an iconic flagship brand of the Shangri-La Group currently operates over 80 deluxe hotels and resorts with a room inventory of over more information visit .
Perched above the heart of Beijing China World Summit Wing Beijing overlooks the grand cityscape. From level 64 onwards of the China World Tower this sanctuary of luxury sits at the very hub of Beijings CBD right above China World Shopping Mall and China World Trade Centre.
- Highest Hotel in Beijing(330 m).
- 278 rooms and suites of China World Summit Wing Beijing are among the largest in the city. Each features floor-to-ceiling windows that open up to stunning views of Beijing.
- Four designer restaurants two bars and a lounge and four exclusive venues devoted to private dining are sure to delight.
- Conference Facilities featuring a 2262 square metres Summit Ballroom a 714 square metres China Ballroom an Auditorium plus a choice of 12 spacious function rooms with natural daylight for 10 to 300 people.
- Outdoor rooftop Pine Garden for special event.
On top of the world you feel like youve finally arrived. Thats because youre atChina World Summit Wing Beijing Shangri-La the pinnacle of achievement and luxury.
We are hiring Service Associate - Service Center;
As a Service Associate - Service Center we rely on you to:
- Master the operating system expertise of the front office service center and other related system knowledge.
- Ensure that relationships and calls with guests are handled professionally and that guests are cared for.
- Make sure all calls are forwarded to the right guest.
- Record all morning calls correctly so as to be accurate.
- Accept guest complaints and make quick decisions to ensure guest satisfaction.
- Assist the supervisor to complete the corresponding work.
We are looking for someone who:
- One year or above working experience in star-rated hotels.
- Daily Chinese and English communication skills.
- Be proactive and sociable.
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IC
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
About Company
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