BDC Representative
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Job Location:
Roanoke Rapids, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
As a BDC Representative at White Ford LLC in Roanoke Rapids NC you will play a crucial role in ensuring a positive and seamless experience for our customers. You will be the primary point of contact for inbound and outbound communications assisting customers with appointment scheduling service inquiries and sales follow-ups. Your ability to effectively manage multiple communication channels and provide timely professional responses will help drive customer satisfaction and dealership success.
Responsibilities
- Answer inbound calls and respond to online customer inquiries promptly and professionally.
- Schedule and confirm service appointments and follow up with customers post-service.
- Make outbound calls to potential and returning customers to generate service and sales opportunities.
- Maintain accurate customer records and update CRM systems regularly.
- Coordinate with sales and service departments to ensure smooth customer transactions.
- Provide detailed information on Ford products services and promotions.
- Manage daily administrative tasks such as email correspondence and database management.
- Demonstrate strong organizational skills by prioritizing tasks and managing time efficiently.
Requirements
- Proven experience in a BDC or similar customer service role preferably in the automotive industry.
- Proficiency with computers CRM software and Microsoft Office applications.
- Exceptional phone etiquette and verbal communication skills.
- Strong written communication skills for responding to emails and online inquiries.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience with Ford vehicles services or dealership operations is highly desirable.
- Strong planning and organization skills to manage appointments and follow-ups.
- Customer-focused mindset with a commitment to delivering excellent service.
Benefits
- Competitive pay and performance incentives.
- Comprehensive training on Ford products and customer service best practices.
- Opportunities for career growth within White Ford LLC.
- Friendly and supportive work environment.
About the Company
White Ford LLC is a trusted automotive dealership located in Roanoke Rapids NC committed to delivering exceptional vehicle sales and service experiences to our community. We pride ourselves on quality integrity and customer satisfaction offering a wide range of Ford vehicles and expert service. Join our team and be part of a company that values teamwork personal growth and excellence in the automotive industry.
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
About Company
We are looking for a Certified Service Technician to join our growing team! The right candidate will have a strong service technician background and ASE & F...
