Onsite IT Support Engineer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Purpose:
As part of LAMs regional IT cluster the IT/OT Engineer provides advanced technical support and guidance to ensure seamless integration of IT and OT systems in port operations. This role is critical for resolving complex incidents improving processes and maintaining high customer satisfaction aligned with ITIL best practices.
Key Responsibilities:
- Provide advanced technical support for terminal-specific systems (TOS RFID gates OCR X-ray yard management).
- Troubleshoot and resolve complex issues related to port operations technologies and hardware.
- Act as escalation point for Tier 1 and Tier 2 support teams.
- Collaborate with IT teams to identify root causes and implement long-term solutions.
- Support infrastructure: fiber networks LTE Wi-Fi mesh CCTV SCADA interfaces.
- Ensure compliance with security policies and ITSM practices (Incident Request Change Management).
- Manage vendor relationships and ensure timely delivery of services.
- Contribute to automation and process optimization through scripting (PowerShell Python Ansible).
- Provide reports on performance user satisfaction and incident trends.
- Availability for 24/7 on-call support and frequent travel (3040%).
Qualifications:
- Bachelors degree in Computer Science Network Engineering or related field.
- Minimum 5 years in IT support for large organizations.
- Certifications in networking or IT infrastructure preferred.
- Hands-on experience with ServiceNow VMware Cisco HyperFlex WAN/SD-WAN Wi-Fi tuning Backup & DR solutions and security tools.
- Strong knowledge of ITIL V4 and ITSM processes.
- Intermediate English required; Spanish is a plus.
- Excellent communication stakeholder management and problem-solving skills.
Why Join Us
At APM Terminals youll be part of a global team driving innovation in port operations. We offer continuous learning opportunities international exposure and a collaborative environment where your expertise makes a real impact.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
IC
Key Skills
- Engineering Support
- Law Enforcement
- ABB
- Information Security
- Adobe Dreamweaver
- Data Analysis
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
