Senior Application Support Specialist – Complex Financial Systems

Company Description

Since its foundation in 2007 Solactive AG has evolved into one of the worlds most important and fastest-growing index providers. From our headquarters in Frankfurt we power global investment products across ETFs structured products and mandates. Our reputation is built on innovation speed flexibility and strong partnerships.

Job Overview

Do you thrive on ensuring stability in complex missioncritical applications Are you motivated by the challenge of monitoring highperformance systems and resolving issues under pressure If you want to leverage your expertise in application support to make a tangible impact in the FinTech sphere this role is for you.

Your Tasks

• Provide seniorlevel support for our proprietary highperformance index platform ensuring availability and reliability.
• Monitor critical services across distributed environments proactively analysing logs and system behaviour to detect and resolve issues.
• Act as the primary contact for business stakeholders in Hong Kong Frankfurt and Toronto addressing application and datarelated inquiries.
• Lead incident resolution coordinating with tech and business teams to restore service quickly and prevent recurrence.
• Conduct rootcause analysis of complex system issues proposing longterm solutions and optimisations.
• Support and validate platform changes through structured testing and quality assurance.
• Continuously identify opportunities to improve monitoring workflows and support processes.
• Document solutions procedures and best practices to strengthen organisational knowledge.
• Mentor junior support staff and contribute to building a culture of operational excellence.
• Support software deployment releases and pre-market check during weekends.

Your Profile

• Minimum of 5 years experience in application support for complex financial trading or enterprise systems L2&L3..
• Strong technical expertise in system monitoring log analysis data analytics and troubleshooting across distributed environments.
• Solid knowledge of Linux SQL Relational databases and API interactions.
• Experience with monitoring tools job scheduling and automation.
• Familiarity with ITIL practices (Incident Management Change Release Management) applied in highpressure contexts.
• Familiarity in Atlassian Suite (Jira and Confluence)
• Proven ability to take ownership of production issues lead resolution efforts and minimize client impact.
• Interest in financial market data and complex application ecosystems.
• Highly structured proactive and adaptable with excellent communication skills in English and intercultural competence.
• Demonstrated ability to lead support initiatives and process improvements.
• Self managed individual and eagerness to grow.
• Software Development or DevOps Experience is a big plus.
• Existing work visa or permanent residency (PR) required.

Our Offer

• Be part of the Solactive family a motivated team with an international setting
• Get to know the dynamics of an established successful FinTech company and travel to Germany to meet your peers
• Experience a modern start-up culture with a flat hierarchy
• Seize the opportunity to build the business and a team as well as develop personally
• Receive numerous benefits like 20 paid vacation days per year health and dental plan and pension contribution