Delivery Excellence

Kolkata - India

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

JOB DESCRIPTION: Delivery Excellence

Job Location: Kolkata

Roles and Responsibilities:

Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes

Creating a continuous improvement culture across the global BPO by fostering the Lean digital transformation methodologies.
Ensure the Continuous Improvement approach across Engagements and Centers
Responsible for mentoring Lean six sigma projects using digital transformation & robotic process automation
Responsible for ensuring improvement in organization DNA (Training on Lean & Six Sigma)
Supports process alignment based on best in class processes
Balance Scorecard for leadership reporting
Fosters the global sharing of innovation new methodologies and benchmarking
Support Big Data analytics and Cloud Computing services

Requirements:

Should be at least BB certified with exposure to leading Lean Six Sigma projects
Exposure to the current automation tools and its implementation
Preferred with experience of 7 years in driving process improvement process transformation
Should have knowledge on different RPA strategies & RPA products (certification added advantage)
Advantage to have knowledge in:
- Dashboard & reporting tools like Power BI Tableau Qview
- Algorithms using R /Python/SAS programming
- Chatbots Artificial intelligence Process mining tools
- Cloud services & Analytics
AGILE based project management

JOB DESCRIPTION: Delivery Excellence Job Location: Kolkata Roles and Responsibilities: Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes Creating a continuous improvement culture across the global BPO...