People Solutions Concierge
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Job Location:
Nashville, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
Key Responsibilities
- Bring high-energy positive interactions to every customer touchpoint
- Greet and support employees with exceptional warmth and genuine hospitality
- Quickly and cheerfully route inquiries with a welcoming solution-oriented approach
- Manage intake processes with enthusiasm and meticulous attention to detail
Create a welcoming environment that makes every employee feel valued and supported
- Leverage help desk technology to track manage and respond to employee requests efficiently
- Utilize AI tools to enhance response accuracy streamline workflows and improve employee experience
Customer Service Approach:
- Deliver consistently outstanding high-touch customer experiences
- Demonstrate infectious positivity and genuine care in all interactions
- Resolve inquiries with speed accuracy and a friendly demeanor
- Build rapport through active listening and empathetic communication
Supervisory Relationships
This position does not have supervisory responsibility. The position reports administratively and functionally to the Administrative Manager.
Education and Certifications
- High School Diploma is necessary
- Bachelors degree from an accredited institution of higher education is strongly preferred
Qualifications
- Vibrant personality with a natural hospitality mindset
- Proven track record of high-energy engaging customer service
- Exceptional communication skills with a warm approachable style
- Ability to multitask with enthusiasm and precision
- Eagerness to learn and grow with a contagious positive attitude
- At least one year of previous People Experience (Human Resources) is preferred
- Familiarity with Microsoft Applications is helpful
- Comfortable using help desk platforms and AI-driven tools to support employee inquiries and improve processes
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
At Vanderbilt University , our work - regardless of title or role - is in service to an important and noble mission in which every member of our community serves in advancing knowledge and transforming lives on a daily basis. Located in Nashville , Tennessee, on a 330+ acre campus and ... View more
