Quality Assurance Specialist
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Job Location:
New Albany, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Hims & Hers is the leading health and wellness platform on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable accessible and personal from diagnosis to treatment to delivery. No two people are the same so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions were making better health outcomes easier to achieve.
Hims & Hers is a public company traded on the NYSE under the ticker symbol HIMS. To learn more about the brand and offerings you can visit and . For information on the companys outstanding benefits culture and its talent-first flexible/remote work approach see below and visit Hims & Hers Hims & Hers Health Inc. (Hims & Hers) is a multi-specialty telehealth platform transforming the way people access quality healthcare. We connect patients to licensed medical providers and trusted pharmacies to deliver safe personalized treatment directly to their door. Our mission is to make healthcare more accessible affordable and patient-centeredbecause everyone deserves to look and feel their best. The Quality Assurance Specialist supports the Hims & Hers Quality team by building and maintaining data-driven quality performance systems that ensure our compounding and fulfillment operations consistently meet internal standards and regulatory requirements. This role is responsible for monitoring analyzing and reporting key quality metrics and KPIs related to RCAsCAPA deviations supplier quality product release environmental monitoring and compliance performance. The QA Specialist acts as the bridge between data and action transforming quality insights into measurable improvements that enhance safety compliance and operational efficiency. Develop & Maintain Quality Metrics: Create track and report on key performance indicators (KPIs) related to quality system effectiveness including CAPA cycle time audit findings deviation trends and complaint resolution rates. Data Analysis & Reporting: Aggregate and analyze quality data from multiple systems to identify trends process gaps and improvement opportunities. Continuous Improvement: Partner with QA leadership and Operations to implement corrective and preventive actions (CAPAs) based on metric trends and root cause analysis. Regulatory Alignment: Ensure KPI programs are aligned with cGMP BOF and USP <795> <797> <800> standards supporting inspection readiness and ongoing compliance. Dashboard Management: Design and maintain dashboards and scorecards that visualize key quality metrics for leadership review and internal audits. Process Optimization: Work cross-functionally to standardize data collection streamline reporting workflows and automate metrics tracking where feasible. Audit & Inspection Support: Provide metric summaries and trend data to support internal external and regulatory audits. Education: Bachelors degree in Quality Assurance Data Analytics Engineering Life Sciences or a related field required. Experience: 3 years in pharmaceutical compounding medical device or regulated healthcare environments. Strong understanding of Quality Management Systems (QMS) and cGMP compliance. Experience analyzing and visualizing data using Excel Power BI Tableau or similar platforms. Familiarity with USP <795> <797> <800> 21 CFR Part 211 and Good Documentation Practices (GDP). Skills: Strong analytical organizational and problem-solving skills. Excellent attention to detail and ability to interpret complex datasets. Proficient in data visualization and KPI reporting. Strong communication and presentation abilities across departments. Experience with ERP and QMS software (e.g. NetSuite MasterControl TrackWise Veeva). Data-driven quality mindset Continuous improvement & root cause thinking Cross-functional collaboration Accountability & follow-through Strong communication and documentation discipline At Hims & Hers we are redefining how healthcare is delivered and quality is the foundation of that mission. As a QA Specialist focused on Metrics and KPIs youll play a crucial role in ensuring every decision process and product meets the highest standards of safety and excellence. We offer competitive compensation comprehensive benefits and the opportunity to grow within a company that values transparency innovation and patient well-being. Hims & Hers is an Equal Opportunity Employer committed to providing a diverse and inclusive workplace. We do not discriminate based on race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status. We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics wellness and a strong sense of belonging. If youre excited about this role we encourage you to applyeven if youre not sure if your background or experience is a perfect match. Hims considers all qualified applicants for employment including applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance the California Fair Chance Act and any similar state or local fair chance laws. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability please contact us at and describe the needed accommodation. Your privacy is important to us and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status including disability. Please do not send resumes to this email address. To learn more about how we collect use retain and disclose Personal Information please visit ourGlobal Candidate Privacy Statement. Required Experience: ICRole Summary
What Youll Do
Training & Engagement: Support training initiatives to ensure teams understand quality KPIs expectations and improvement targets.What You Bring
Core Competencies
Why Youll Love Working Here
Equal Opportunity Employer
Key Skills
- Invoicing
- Information Technology Sales
- IT Support
- Audio Visual
- Database Administration
About Company
Hims is a one-stop telehealth service for men's wellness and care, providing treatment options for hair loss, ED & more.
