RQ00376 Technical Writer Senior

• Over the duration of engagement the Ontario Health Blueprint resources will be responsible for the following key deliverables:
  
• Collaborate closely with Health Data & Platform Architect and Health System Solutions Designer to capture and document:
  
• Data governance frameworks
  
• Conceptual and logical architecture models
  
• Integration flow diagrams
  
• Consent and access control policies
  
• Roadmaps and program structures
  
• Terminology alignment plans
  
• Design visuals and infographics that clearly communicate architecture concepts system flows data standards and interoperability strategies
  
• Develop and maintain a library of standardized templates (architecture decks briefing notes design documents stakeholder reports one-pagers)
  
• Translate complex system models into public-sector-appropriate briefing materials for Ministry stakeholders external partners (e.g. Infoway) and non-technical audiences
  
• Maintain consistency across documentation by applying Ontario Healths visual identity language guidelines and accessibility standards (AODA)
  
• Assist in the creation of artifacts for reporting and governance forums
  
• Version and archive artifacts to ensure governance traceability and reuse
  

Must haves:

• Minimum 5 years of experience in technical writing communications or knowledge management in a healthcare public sector or IT architecture environment
  
• Demonstrated proficiency in visual storytelling and technical illustration tools (e.g. Adobe Creative Suite Lucidchart Miro Visio Figma)
  
• Strong writing and editing skills across a variety of document types (strategic briefs technical diagrams stakeholder reports user guides implementation plans)
  
• Understanding of health data interoperability standards e.g. Fast Healthcare Interoperability Resources (FHIR) Systematized Nomenclature of Medicine Clinical Terms (SNOMED CT) Logical Observation Identifiers Names and Codes (LOINC) and their role in architecture and design documentation
  
• Ability to interpret solution design inputs e.g. Solution Design Documents (SDDs) integration patterns and present them clearly and accurately
  
• Experience supporting governance or architecture teams in diagramming complex system flows data structures and platform interdependencies
  
• Familiarity with version control (e.g. SharePoint Git Confluence) and collaborative documentation practices
  
• Understanding of AODA compliance and ability to design accessible inclusive visual and written content
  
• Knowledgeable of FIPPA and PHIPA and how it applies to healthcare IT solutions
  

Responsibilities:

The Communications & Visualizations Designer will:

• Create professional technical project and user documentation including systems and operational procedures.
  
• Develop online documentation for internal and external audiences.
  
• Design and maintain visual assets including infographics architecture maps flow diagrams and stakeholder-facing visuals.
  
• Apply Ontario Healths documentation standards including AODA compliance branding and language guidelines.
  
• Collaborate with cross-functional teams (e.g. architects designers governance leads) to translate technical concepts into accessible formats.
  
• Support governance and reporting forums by producing briefing decks summary visuals and dashboard-style progress updates.
  
• Maintain version control and traceability of documentation using platforms such as SharePoint Confluence or Git.
  
• Develop and manage standardized templates for architecture decks briefing notes design documents and stakeholder reports.
  
• Publish documentation on portals and collaboration platforms ensuring accessibility and consistency.
  
• Communicate effectively with technical and non-technical stakeholders adapting content for diverse audiences.
  
• Use authoring and illustration tools (e.g. Adobe Creative Suite Lucidchart Visio Figma) to produce high-quality deliverables.
  
• Ensure alignment with health data interoperability standards (e.g. FHIR SNOMED CT LOINC) in documentation and visuals.
  
• Creates professional technical project and user documentation including systems and operational procedures
  

Desired Skills:

• Experience in the creation of technical project and user documentation
  
• Knowledge and experience in developing online documentation
  
• Knowledge and experience with documentation or collaboration platforms (e.g. Azure DevOps GitHub ServiceNow Knowledge Base MadCap Flare)
  
• Knowledge and experience with communications protocols
  
• Experience with Ontario Government standards for documentation
  
• Knowledge and experience with tools for the creation distribution and maintenance of project and user documentation
  
• Excellent verbal and written communication skills; presentation skills; and interpersonal skills
  
• Ability to communicate with cross-functional teams (development business) and a wide range of audiences
  
• Experience with office automation suites presentation tools and at least one authoring package
  
• A team player with a track record for meeting deadlines
  
• Proficiency in English
  
• Knowledge understanding and experience in publishing documentation on portals and/or websites and in using collaboration tools
  
  

Requirements

Required Experience / Evaluation Criteria:

• Minimum 5 years experience as a Technical Writer on electronic health-related projects in Canada preferably in Ontario.: 20 Points
  
• Knowledge of Healthcare Information Systems used throughout the province of Ontario.: 20 Points
  
• Experience working in the health care industry specifically in health care administration/health care IT.: 20 Points
  
• Experience defining governance principals policies and procedures and leading business and/or IT transformation initiatives.: 20 Points
  
• Knowledgeable of PHIPA and privacy legislation and how it applies to healthcare IT solutions.: 10 Points
  
• Experience dealing in a complex multi private/public stakeholder environment.: 10 Points
  

Deliverables:

• Translate technical concepts into plain-language visuals for broad stakeholder understanding.
  
• Create visual system architecture maps aligned to the Health Data Utility conceptual design.
  
• Develop visual end-to-end data flow diagrams across clinical public health population health and research domains.
  
• Produce briefing decks and summary visuals for executive and inter-ministerial presentations.
  
• Design visuals representing the governance structure and program delivery streams.
  
• Create visual timelines and roadmaps.
  
• Design stakeholder-facing infographics.
  
• Develop standardized templates for solution briefs system overviews and technical artifacts.
  
• Create and maintain a visual asset library for icons components and layout standards.
  
• Design dashboard-style progress visuals for governance reporting and delivery status updates.
  

Must Haves:

• 2 years - Demonstrated proficiency in visual storytelling and technical illustration tools (e.g. Adobe Creative Suite Lucidchart Miro Visio Figma)
  
• 2 years - Understanding of health data interoperability standards e.g. Fast Healthcare Interoperability Resources (FHIR) Systematized Nomenclature of Medicine Clinical Terms (SNOMED CT) Logical Observation Identifiers Names and Codes (LOINC) and their role in architecture and design documentation
  
• 2 years - Understanding of AODA compliance and ability to design accessible inclusive visual and written content
  
• 1 year Knowledgeable of FIPPA and PHIPA and how it applies to healthcare IT solutions
  

Healthcare information systems PHIPA leading or being a part of transformation initiatives Demonstrated proficiency in visual storytelling and technical illustration tools (e.g. Adobe Creative Suite Lucidchart Miro Visio Figma)