Associate Field Service Dispatcher
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Job Location:
North Canton, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Serves as the primary point of contact for Field Operations personnel and as a liaison between or among customers Field Operations and internal business groups. Coordinates and monitors customer appointments to ensure timely and excellent customer experience. Monitors technical status to manage arrival times and shift completion. Monitors job pools and schedules identifying unfilled time slots overbooking inefficiencies cancellations and other situations including effective route control appointment arrangements with customers / providers Spare parts management debriefing quality analysis and documentation. Dispatching of all assigned work within the assigned territory to field service technicians and third parties. Ensure SLAs and balance workload between applicable resources and considering e.g. skills and spare parts availability in a most cost effective and efficient manner. Takes action to assign or reassign work to meet customer commitments.
Responsibilities
Gains familiarity with Field Service Dispatcher methods processes and practices. With guidance performs basic dispatching duties including: Monitoring Technician status through mobile resource management tools. Checking job pools and schedules to identify unfilled time slots overbooking cancellations and other situations. Managing job scheduling arrival times and shift completions. Assigning or reassigning work to meet evolving customer requirements and commitments. Ensuring Technicians routes are operationally efficient and aligned with the company and customer expectations. Supervising backfill of daily openings in scheduled routes. Responding to internal and external customers regarding appointment verification rescheduling and missed appointments. Preparing and / or updating calendars based on work assignments and reassignments. Attends job-related training including initial training refresher training product service customer updates and cross-training. Reads new or updated reference materials / announcements pertaining to technician schedules outages promotions programming changes specials policies and other company business.
Qualifications
Education or equivalent work experience required. Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Field Service Dispatch. Good written and verbal communication skills.
Serves as the primary point of contact for Field Operations personnel and as a liaison between or among customers Field Operations and internal business groups. Coordinates and monitors customer appointments to ensure timely and excellent customer experience. Monitors technical status to manage arrival times and shift completion. Monitors job pools and schedules identifying unfilled time slots overbooking inefficiencies cancellations and other situations including effective route control appointment arrangements with customers / providers Spare parts management debriefing quality analysis and documentation. Dispatching of all assigned work within the assigned territory to field service technicians and third parties. Ensure SLAs and balance workload between applicable resources and considering e.g. skills and spare parts availability in a most cost effective and efficient manner. Takes action to assign or reassign work to meet customer commitments.
Responsibilities
Qualifications
Required Qualifications
Required Experience:
IC
Key Skills
- Children Activity
- Landscaping
- Electronics Engineering
- End User Support
- Front Office Management
- Airlines
About Company
Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure c ... View more
