Desktop technician Retail Equipment
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Description:
The selected candidate will join a dynamic team working on a major modernization project for printing systems. You will be part of a motivating environment where you can rely on the expertise and collaboration of experienced colleagues. We offer an innovative work setting that leverages the latest printing and documentmanagement technologies while allowing you to develop your expertise within a largescale project that will have a direct impact on the efficiency of citizen services.
Your future duties and responsibilities:
- Respond to Level 2 support calls related to the IT equipment used at the clients site.
- Analyze and identify the root cause of issues.
- Escalate Level 3 cases to software and/or technical specialists.
- Document all interventions in the support system (ServiceNow).
- Forward calls to suppliers when required.
- Ensure followup on interventions with stakeholders clients and suppliers.
- Maintain the inventory and repair records for all types of MiniTerminal devices.
- Initiate billing notices to the administrative department when needed (MiniTerminals).
Required qualifications to be successful in this role:
- Availability to work on a rotating schedule covering 24/7 operations.
- Excellent communication skills in both French and English spoken and written.
- Diploma of Vocational Studies (DEP) or College Studies (AEC/DEC) in IT electronics computer support or a related field.
- One year of experience in technical support ideally in a multisite environment or supporting external clients.
- Experience diagnosing and resolving issues related to IT hardware (printers terminals peripherals etc.).
- Experience using a ticketing system (e.g. ServiceNow) a strong asset.
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level geographic market experience and training and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $40 000$75 000. This role is an existing vacancy.
Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.
Skills:
- English
- French
- Analytical Thinking
- Detail-oriented
- Diagnostics & Resolution
- Point of Sale
- Retail
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.
To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
IC
Key Skills
- Hand Tools
- caterpillar
- Computer Operation
- Industrial Equipment
- Industrial Maintenance
- Mechanical Knowledge
- Schematics
- Maintenance
- Hydraulics
- Equipment Repair
- Programmable Logic Controllers
- Troubleshooting
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
