Service Technician
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Patterson isnt just a place to work its a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first always advancing and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
Job Summary
Who are we looking for as a Service Technician Patterson Dental Ottawa is looking for a worker who is interested in the field of bio-medical (dental) device and equipment repair. As a Service Technician you provide repair and installation on a variety of dental equipment and products including networking computers and software in a Windows environment. The Service Technician learns and follows manufacturer guidelines relative to the repair of devices.
Essential Functions
- Independently makes assigned customer calls diagnosing problems to a module or specific component level.
- Loads delivers installs configures and trains customers on the basic use and maintenance of the equipment sold.
- Provides technical support after initial installation of equipment (software & hardware).
- Uses maintains and secures test equipment and tools used to adjust calibrate and repair equipment.
- Determines parts supplies or tools needed to complete service requests
- Relays any special problems to the Service Coordinator following each call.
- Ensures that standard response times committed to the Service Coordinator are met.
- Works with Sales Representatives to present Maintenance Agreements to customers.
- Follows repair and manufacturer schedules for customers on Service Agreements.
- Coordinates with other Patterson sales professionals to demonstrate and sell equipment and technology.
- Proactively seeks opportunities to discuss equipment and technology solutions based on specific customer needs and emerging trends in the dental industry.
- Completes all required paperwork (time sheets service orders BRH forms inventory expense reports and/or purchase card statements or equipment related items).
- Returns defective modules assemblies or parts to the local office and labels items.
- Maintains and restocks parts trucks.
- Performs other duties as assigned.
Job Qualifications
- Electronics diploma required.
- Valid drivers license and in order required.
- Minimum 3 years of experience in maintenance and repair of dental equipment required.
- Basic computer skills required.
- Excellent organizational and problem-solving skills.
- Motivated team player.
- Strong customer service skills.
- Carpentry/plumbing/heating/electricity/electronics related experience required.
- Excellent communication skills both written and verbal in English.
- Proficiency in written and verbal French is an asset.
- Knowledge of the dental industry is an asset.
- Knowledge of SAP software is an asset.
Required Experience:
IC
Key Skills
- Mechanic Experience
- Pest Control
- Customer Service
- Hand Tools
- HVAC
- Mechanical Knowledge
- Automotive Repair
- Service Technician Experience
- Maintenance
- Heavy Lifting
- Equipment Repair
- Troubleshooting
