Client Services Associate (Hospitality)

Reports To: The Client Services Associate will report to the Client Services Supervisor Client Services Manager or equivalent leadership.

Job Overview:

TheClient Services Associate (Hospitality)will help to elevate the office experience by providing personalizedclient-centricservices and administrative support. The individual will work proactively withtheExperience Teamto providecurated experiencesgeneral officesupportandhospitalityservices. This team member will serve as a one-stop shop and ensure all requests are completed to client specifications.This person is the warm welcome and fond farewell creating memorable experiencesfor ourclientandclientsguests.

Overall this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt courteous and efficient service.

Typical Working Hours: Mondays to Fridays 8:00AM/8:30AM - 5:00PM/6:00PM

Duties and Responsibilities:

Client Engagement:

• Greetsandwelcomesclients and guests with a friendly and professional demeanor.
• Fosters positive relationships with clients understanding their unique needs and preferences.
• Proactively engages with clients offering assistance and ensuring their comfort and satisfaction throughout their day.
• Creates and maintains client preference profile book for personalized service points.
• Executes on surprise and delight programming where applicable helping mold the office culture.

Office ServicesCoordination:

• Actsas thecentral pointof contact for clients managing their requests and coordinatingvarious servicesefficiently.
• Monitors and maintains client service requests ensuring timely follow-up and resolution.

Concierge Services:

• Providesinformation on local amenities restaurants transportation and other services to meet the clients needs.
• Assists with arranging transportation and accommodation for clients when necessary.
• Facilitates restaurant reservations transportation services and local experiences tailored to clients preferences.

Event and Catering Support:

• Coordinatescatering services for client meetings and events ensuring a high level of service and presentation.
• Assists in planning and executing special events including setup decorations and guest management.

Workspace Management:

• Performsregular floor walks to ensure floor supports are well-stockedand allcommon areasare clean and orderly.
• Ensures all printers are functioning stocked with paper and all unclaimed print jobs are secured or discarded per office policy.
• Ensures common areas are neat organized and welcoming including the reception area and client lounges.
• Monitors and restocks supplies such as beverages and reading materials and ensure a well-maintained ambiance.
• Hand delivers office supplies to client desks.
• Provides clients support for document scanning.

Feedback Collection:

• Solicitsand gathersfeedback from clients to continuously improve the client experience and services.
• Analyzesfeedback data to implement improvements and enhance client satisfaction.

Emergency Response:

• Is familiarwith emergency procedures andbeprepared to guide clients and guestsin the event ofan emergency.
• Acts as a point of contact in emergency situations ensuring clients safety and well-being.

Qualifications:

• High school diploma required; degree in hospitality or related field preferred.
• Experience in client-facing or hospitality roles within a corporate setting.
• Strong communication organization and problem-solving skills.
• Tech-savvy adaptable and proactive in a fast-paced environment.
• Professional discreet and service-oriented with a polished demeanor.
• Hospitality or customer service certification a plus.

Physical Demands:

• Regularly lift or move up to 4060 lbs. using standard equipment.
• Ability to walk bend kneel stand or sit for extended periods.
• Manual dexterity to operate office equipment and computer systems.
• Must be able to perform tasks requiring close and distance vision color vision and depth perception.

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings:Medical Dental Vision HCFSA DCFSA HSA Commuter Transit and Parking Supplemental Life Insurance Accident Insurance Critical Illness Hospital Indemnity Legal Program Identify Theft Protection Pet Discounts Pet Insurance Group Home and Auto Insurance EAP Short Term Disability Life Insurance Education Discounts 401k w/ matching Entertainment Discounts & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America our services include Mailroom Management (both physical and digital) Office Services such as Reception Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking insurance legal higher education advertising and other professional services including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people applicants and employees by promoting a culture of access inclusion equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex sexual and reproductive health choices national origin age disability genetics military status gender identity or expression sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools prompts scripts or real-time assistance (including but not limited to chatbots AI-generated responses or transcription-based tools) during any and all interviews over any forum or platform.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability you may request an accommodation at any time.

To view our privacy policy click on the link below:Data Privacy Statement

Acknowledgement Section: By submitting an application by hitting Submit Application you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or if you are employed by SPS can be grounds for immediate termination from this company.