End User Computing (EUC) Engineer

Warsaw - Poland

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Our ticketing system platform helps global business travelers book flights trains and more travel options around the this role youll play a critical part in system imaging issue resolution for hardware and software and managing assets and vendors. If you have experience in Windows and Mac OS support and a passion for the travel industry wed love to meet you.

What Youll Do

Lead and update ticketing system within established SLAs prioritizing critical tickets and assessing impact severity to the business
Provide on-site and remote technical service support installation configuration and problem resolution in Windows / Apple / MAC / Network environments
Diagnose mechanical hardware software and system failures and determine the most cost-effective and timely repair resolution
Maintain a sophisticated understanding of IT hardware repair and OS management at all levels
Identify methods to improve customer support by evaluating current processes procedures and technology
Coordinate support and repair activities with select third party vendors.

What Were Looking For

5 years of experience in an enterprise desktop support environment with software and hardware technical issues
AA degree in computer science or technical school is preferred
Experience with Windows Mac OS operating systems Office Suites and Active Directory
Understanding and familiarity with travel related/reservation systems such as Sabre Apollo and Galileo
Professional writing and documentation skills
Excellent verbal and written communication
Passionate about the details
Driven and able to follow written processes and procedures

Location

Warszawa Poland

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.
And much more!

All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!