Lead CRM Engineer

As Lead CRM Engineer here at Chubb you will lead the delivery of a critical Claims CRM platform for adjusters across North this high-impact role you drive technology planning solution design and oversee the full software development lifecycle including testing new product features. You will collaborate closely with data engineering and business teams to support effective decision-making and teamwork. Success in this role requires strong communication self-management and organizational skills to navigate a fast-paced environment. You bring a proven record of leading transformative technology initiatives deep technical and insurance industry expertise and extensive experience guiding process and engineering teams within an agile framework.

In this role you will:

• Lead successful delivery of claims adjuster platform integrated features with MS Dynamics CRM including maintenance and support
• Partner with the business product owners enterprise architects and other product team members to document and groom product features user stories and acceptance criteria in an agile development environment
• Work with technical experts to support and ensure that the technical design aligns with business needs and ensure compliance with enterprise IT policies best practices standards and processes
• Collaborate with cross-functional teams and manage complex CRM development projects on-time on-budget and in accordance with client specifications
• Manage day-to-day activities of global teams through effective communication within the team externally with other teams business customers and senior leaders

• 10 years of proven working experience designing and implementing solutions in CRM tools preferably Microsoft Dynamics 365 Microsoft Power Platform Power BI and Microsoft Azure

• Technical experience setting up Azure DevOps pipeline and platform integrations with cloud-based data providers and APIs

• Strong insurance business or claims processing acumen

• Solid problem solving decision making and analytical skills

• Experience with JIRA Service Now Clarity and Azure DevOps

• Experience being part of high-performance agile teams in a fast-paced environment

• Strong team emphasis and relationship building skills; partners well with business and other IT areas

• Ability to be proactive self-motivated detail-oriented creative inquisitive and persistent

• Excellent communication and negotiation skills

The pay range for the role is $175000 to $220000. The specific offer will depend on an applicants skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package more details on which can be foundon our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.