Patient Services Associate II
Share
Job Location:
Nipomo, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Where Youll Work
Dignity Healths Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coasts award-winning network of outstanding hospitals imaging centers laboratories and post-acute services.
Job Summary and Responsibilities
As our Patient Services Professional you will be the welcoming voice and central administrative support ensuring seamless patient experiences and efficient clinic operations through diverse engagements.
Every day you will expertly manage phone customer service distribute communications and handle patient information like demographics insurance verification and appointment scheduling. Youll also process referrals authorizations pre-registrations and other clerical tasks adapting to clinic needs while responsibly handling sensitive data.
To be successful in this role you will possess exceptional communication meticulous attention to detail strong organizational skills and system proficiency. Your proactive service adaptability and responsible handling of information are crucial for patient care and clinic goals.
- Consistently demonstrates customer service expectations.
- Consistently makes eye contact and smiles.
- Demonstrates active listening with positive can do attitude.
- Consistently respectful concerned and shows empathy.
- Uses scripted greeting. Thank you for choosing (Clinic) this is (your name) how can I help you
- Uses scripted closing at every interaction. Is there anything else I can do for you Over the phone and as patients leave the clinic.
Job Requirements
- One (1) year experience as a PSA I or equivalent experience and Medical terminology class completion or equivalent experience
Required Experience:
IC
Key Skills
- Aeronautical
- Anti Money Laundering
- ASP.NET
- Dcom
- ABAP
- Manufacturing
About Company
Dignity Health provides compassionate, high-quality, affordable health care services throughout Arizona, California and Nevada. Schedule an appointment today!
