Client Onboarding Specialist

Lincoln, NE - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Looking for your chance to make a real impact

Firespring Nebraskas first Certified B Corporation is looking for an amazing human to join our team. Were known for providing marketing printing and strategic guidance to thousands of brands businesses and nonprofits in all 50 states and all over the world. Our mission is to accelerate client prosperity so we collectively do more good.

Please let us know if this position sounds like your dream job.

Job Description

If you like to have a few balls in the air and get satisfaction out of keeping them there then this job is going to be your thing. Youll be building relationships with nonprofit organizations and small to mid-sized businesses all over the US attending to all new clients on our software as a service (SaaS) platform from point of sale through go live. Gaining an understanding of our clients needs and executing them through training and website updates is your primary goal. Get ready to have some coffee dates over the phone generating ideas and brainstorming tactics to better your clients marketing efforts. If you think an additional product or service is perfect for our clients youre not afraid of pitching the idea. You know the importance of long-term client retention. Loyalty to our clients needs is what we are all about.

Tasks & Responsibilities

Put on your game face to present our work to our clients in a clear confident and strategic way.
Show some tough love to motivate clients and keep them on track.
Communicate across departments to ensure proper setup design and customizations are completed to client specifications.
Develop maintenance plans for ongoing client outreach.
Teach clients best practices of industry standards in marketing and technology.
Keep projects from falling into the occasional black hole titled notgettingdoneness.
Find creative ways to coordinate and get projects done.
Record all client-related correspondence so we know what weve done to help.
Consult with clients to maximize the use of our products.
Be able to move that occasional elephant in our three-ring circus.
Keep an eye on the industries we serve to better meet client needs.

Qualifications

Organizer extraordinairein fact it slightly bothers you that this list of bullet points isnt in alphabetical order.
You have experience in web development marketing or a project management environment.
You are energetic and polite on the phone. Our clients can hear that smile.
Persistent and Task Oriented are your nicknames.
You can explain a concept to your IT guy or your grandma. Whoevers listening.
You can juggle more than the average juggler figuratively. (If you can actually juggle we will also want to see that...)
Quality is job one two and three.
You know enough about HTML cheats to be dangerous.
You know how to strike a fun/work balance.

Compensation & Benefits

SalaryYou dont need to go to the grocery store to bring home the bacon. We reward candidates who wow us by offering competitive pay.
401(k)Your parents preached about the importance of saving. Now were helping you get it done. Firespring provides professional financial advisors who will help you make a plan and guide your investments.
FunMillions of people go to work punch the clock from 8 to 5 and hate every moment of it. Thats not the case here. We prioritize loving your experience here and have a group of people dedicated to creating activities inside and outside the office. To put it mildly were serious about having funand it reflects in our work and the relationships too.
Miscellaneous BenefitsNot all benefits are about the Benjamins baby. Some of the things youll enjoy while working here include unlimited soft drinks tea and beer. Dress code We want you to have personal freedomjust stick to the general guidelines of your role and you be you.

Ready to come aboard Lets make this happen.

While we genuinely appreciate your interest in employment with Firespring we can only respond to the most qualified candidates.

Firespring is an EEO/AA employer.

Required Experience:

Looking for your chance to make a real impactFirespring Nebraskas first Certified B Corporation is looking for an amazing human to join our team. Were known for providing marketing printing and strategic guidance to thousands of brands businesses and nonprofits in all 50 states and all over the worl...