Reservations Manager Raffles the Red Sea

THE POSITION

The incumbent in this position is responsible for following up to materialize the budgeted revenues of all segments. The position focuses on hotels national and international accounts in terms of individual bookings.

KEY ROLES & RESPONSIBILITIES

Ensure all reservation enquires are professionally and promptly handled and that there is no loss of business

Conduct training to existing and new agents in the team to maintain and improve reservation selling skills

Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction

Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls minimizing loss of calls and ensuring a high level of conversion into bookings

Track calls using standard call conversion sheets and report results daily weekly and monthly

Set and amend selling strategies across all channels and segments as directed by the direct report as applicable per property level

Run reports as required by Hotel and company standards; assist the Director of Revenue Management or other direct report to maintain make change in the Reservation/Property Management/Revenue Management system (if applicable) at property level as required

Maintain administration procedures as per company and Hotel standards; this includes all reservations and requests are confirmed with in 24 hours no show charges are validated and sent to Finance for posting filing system is maintained and new ones set up; fax machine is checked and correspondence is placed in the applicable place(s)

Conduct annual reviews recommend appropriate succession plan for Employee(s) development in order to ensure the sustainability of the reservation department; provide suggestion for improvement and identify barriers to its success and ways to overcome these

Monitor and report results of any incentive programs in place; responsible to make sure integrity of the program is maintained and that all requirements are followed

Qualifications :

PERSONAL ATTRIBUTES

Creativity Stress Management Self-Development Listening and Oral Skills

Ability to handle multiple tasks

Ability to delegate and organize work flow

Ability to meet deadlines consistently

Leadership skills

Managing training and instructing skills

QUALIFICATIONS

Degree/Diploma in Training and Development or Hotel Management

Working knowledge of Opera Microsoft Office.

EXPERIENCE

Minimum 3 years experience in Hotel or Resort.

Luxury hotel or resort background preferred

Understands the local culture and have worked in the region.

Additional Information :

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination scheduling and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.

Remote Work :

No

Employment Type :

Full-time