Senior QA Engineer

Location: Poland (remotely)

Salary: 16.000 - 20.000 PLN on B2B or 13.200 - 16.600 PLN gross on UoP

Tidio is the customer service platform that aligns AI and people so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful. Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio you can grow too!

A few facts about us:

• Our product is one of the worlds leading AI customer service solutions and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• Our ML team was among the first in the world to launch an AI agent (Lyro) for customer service!

• Every month our widget is viewed by 350 million unique users which is 4% of the global population.

• Currently we hire over 150 fantastic people.

Would you like to see what working with us looks like Check out our #GrowWithTidio video

How we work in the Tech Team:

• The Tech team is the biggest in Tidio withover 40 people.

• We like to be on top of tech so we usethenewest versionsof technologies.

• We review our code and care about itsquality and test coverage.

• We use the followingstack: Playwright JavaScript TypeScript NodeJS Git CI/CD (Jenkins GitLab).

• We work inScrum.

• We offer thepossibilityof growing in different technologies(e.g. NodeJS AWS Docker or Machine Learning) or paths ().

• We exchange experiences in ourguilds- QA Backend and Frontend.

• We haveinternal lightning talksand many training opportunities (i.e. Scrum PSD).

As a Senior Quality Assurance Engineer at Tidio you will provide quality assurance support to two different Product Teams from the very beginning of the Software Development Life Cycle.

You will seek the best solutions to enhance the quality of our product while increasing the development speed. Youre an excellent fit for this position if you want to ship world-class products while pursuing excellence in quality improving engineering teams and processes efficiency.

You will be working with two different teams in the Escalate value stream. This stream is formed by different tech teams that strictly cooperate on Tidios HelpDesk product.

Tidios HelpDesk is a unified customer service platform designed to streamline all customer interactions into a single dashboard. It combines a traditional ticketing system with live chat and multichannel support allowing users to manage conversations from email chat Messenger WhatsApp Facebook and Instagram in one place.

As a Senior QA Engineer you will:

• Care aboutqualityin every stage of the software development life cycle.

• Writee2e testsinPlaywright.

• Performexploratorytestingof new features.

• Preparetest plansand determine what needs to be automated.

• Contribute to theincident managementprocess by classifying reported issues.

• Assess testing frameworksto find opportunities for improvement inefficiency and effectiveness.

• Work with two technical teams simultaneously (4 engineers per team) alongside the Product Designer Product Manager and Engineering Manager.

• Cooperatewith Product & Technology Teams to establish new and improve existing quality practices.

• Impacton identifying and driving testing processesimprovementsby actively participating inQA Guild meetings and other Technology department initiatives.

• Champion a culture of quality mentoring teammates and influencing the broader engineering organisation toward excellence.

You are a perfect fit if you:

• Have 5 years of experience in Quality Engineering/Assistance.

• Are an expert in designing and maintaining scalable end-to-end tests.

• Have hands-on expertise with automation frameworks preferably Playwright or Cypress

• Have a strong understanding of FrontendBackend architecture and REST APIs and how they shape testing and automation strategies.

• Validate production releases monitor key metrics and feedback and help diagnose issues.

• Track and continuously improve quality metrics.

• Stay current with new tools and practices (including AI/ML-assisted testing) and recommend adoption.

• Promote best practices in testing and automation across the organization.

• Show the getting things done attitude proactively solving issues and taking ownership of new initiatives.

• Have proficiency in English with strong communication skills.

You will earn extra points for:

• Experience in mobile application testing automation e.g. Appium.

• React knowledge ofDOMelements and components in terms of E2E frameworks integration.

• Experience with Email deliverability (DNS SMTP DMARC).

• Experience with ensuring software performance scalability security compliance (e.g. GDPR) and user experience.

• Experience with supporting performance load stress and security testing when needed.

• Experience with Meta integrations (Facebook Instagram WhatsApp).

• Experience with AI-powered systems.

• Experience with Backend or Frontend development.

• SaaS startup/scaleup company experience.

We would like to offer you:

• Salary: 16.000 - 20.000 PLN on B2B or 13.200 - 16.600 PLN gross on UoP

• Remote work model with flexible hours.

• Possibility to work from one of our offices in Szczecin/Warsaw or access to coworking spaces.

• 26 days off guaranteed in a year.

• Great development opportunities company-supported courses and conferences.

• Individual work toolsMacBook Pro Dell screen JBL headphones You can tailor the equipment to your needs.

• Sport & wellness benefit - no extra charge.

• Private medical care - no extra charge.

• Mental well-being program individual therapy sessions and resources for employees.

• Free access to one of the most popular e-book/audiobook services.

• Regular social events (company-wide offsites team events).

• Budget for 1:1 English language classes.

What happens when you send your CV

• Call with a recruiter.

• Task.

• Tech interview with our QA Engineers.

• Final interview with Hiring Manager and Head of Engineering

• Offer and fireworks

Diversity Statement

One of Tidios core values is to play fair. Therefore we treat all candidates equally. We do not discriminate based on race religion color national origin gender sexual orientation age marital status or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

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81% recommend us to a friend

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