Telephone PBX Supervisor (Waldorf Astoria Riviera Maya)
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
EOE/AA/Disabled/Veterans
What are we looking for
Telephone PBX Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:
- Positive attitude and good communication skills especially on the telephone
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a customer-focused industry
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
A Telephone PBX Supervisor assists the Switchboard Manager with daily operations and ensures on-time and accurate handling of Guest and management messages enquiries and emergencies.
What will I be doing
As a Telephone PBX Supervisor you will assist the Switchboard Manager with daily operations and ensures on-time and accurate handling of Guest and management messages enquiries and emergencies. A Switchboard Supervisor contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:
- Assist the Switchboard Manager with the daily department operations
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Accept and deliver all messages correctly and promptly for both Guests and management
- Ensure all wake up calls take place at the correct time
- Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
- Handle emergency calls immediately and relay comprehensive and accurate information as required
- Demonstrate a high level of customer service at all times
- Comply with hotel security fire regulations and all health and safety legislation
- Attend appropriate training courses when required
- Demonstrate a knowledge of all hotel services local attractions and landmarks in the hotel vicinity
- Follow company brand standards
- Assist other departments as necessary
Required Experience:
Manager
Key Skills
- Financial Services
- AECOM
- Administration Support
- Brand Development
- Jboss
- Android Development
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
