IT Support Engineer
Share
Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Summary: The Workday Support is responsible for providing first-level technical support to internal 74Software users of Workday HCM while maintaining a high level of employee satisfaction.
As a Workday Support you will:
- Respond to employee requests received via the 74Software ticketing system regarding various HCM processes (Absence tracking recruitment training personal data administration performance etc.) in compliance with response deadlines and predefined standards.
- Escalate complex cases that cannot be resolved at this level to the next level of support.
- Identify needs for improvement/optimization of existing processes and related tools report them to internal partners.
- Contribute to the design/improvement of performance indicators for better activity and progress management.
- Update documentation and contribute to user knowledge systems.
Total Experience Expected: 08-12 years
Qualifications :
- Technical Skills
- Hands-on experience with Workday Core HCM ideally in Absence Management Recruiting or Talent & Performance configuration system integrations and data management and operation.
- WD HCM certification preferred.
- Knowledge of Workday security model and role-based access control.
- Ability to troubleshoot and resolve technical issues in a timely manner.
- Deep understanding of core HCM data elements core model maintenance and localization needs developed through experience in complex matrixed global organizations.
- Knowledge of HR processes and policies in a global organization and a strong ability to collect analyze and clarify business requirements from diverse global and local stakeholders.
- Communication & Collaboration
- Excellent communication skills with the ability to liaise effectively with technical teams HR and business stakeholders.
- Strong problem-solving abilities and attention to detail.
- Experience in collaborating with vendors and external support teams.
- Customer-focused mindset - IS support experience is a plus.
- Fluency in English required. Fluency in French is a plus
Additional Information :
Secondary Location: Noida Campus
At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Engineering Support
- Law Enforcement
- ABB
- Information Security
- Adobe Dreamweaver
- Data Analysis
About Company
Sopra Steria, a major Tech player in Europe with 52,000* employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to- ... View more
