Director, Retail NAM

The Director Retail Operations NAM plays a critical role in building the operational foundation for a rapidly growing retail organization. This leader will design implement and scale processes systems and tools that enable operational excellence across all stores.

The Director is responsible for developing executing and optimizing the overall Retail Long Range Business Planning & Strategy across the NAM Region ensuring alignment with the companys global vision and objectives. Reporting directly to the Salomon Retail Vice President NAM this role oversees all aspects of the retail business including strategic execution daily operations and full Profit & Loss (P&L) accountability. The Director drives growth profitability and operational excellence while delivering a seamless customer experience and maintaining the brands positioning in the market.

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform this job successfully an individual must be able to perform each essential duty and responsibility satisfactorily:

Strategic Leadership

• Develop and execute a comprehensive retail strategy aligned with global and regional objectives focusing on growth profitability and brand equity.
• Design and implement scalable operating procedures standards and systems to support rapid growth (e.g. SOPs for retail stores).
• Contribute to the ongoing development of the global retail playbook reporting structures and processesensuring consistency while adapting for regional nuance.
• Serve as the central hub for field communications streamlining store messaging performance reporting task management project delivery and feedback loops.
• Proactively identify risks and obstacles adapting strategies in real time to ensure seamless store operations and sustained business performance.
• Partner cross-functionally to drive continuous improvement and innovation across retail operations and DTC initiatives

P&L and Financial Management

• Oversee full P&L responsibility for the NAM retail business ensuring revenue growth profitability and cost optimization (SG&A).
• Set and manage store sales plans including individual store budgets for bonus payouts.
• Analyze store KPIs and financial targets implementing corrective actions to address deviations.
• Serve as the leader and super-user of Salomons reporting and technology platforms providing training support and financial insights (Power BI Tamigo Cegic Splus Ariba etc.).
• Partner with FP&A to build bottoms-up budget targets based on historical data and anticipated expenses managing personnel costs labor standards and compliance.
• Lead retail operational audits and ensure compliance with SOX (Sarbanes-Oxley Act) and Loss Prevention strategies developing procedures to protect company assets.

Retail Operations

• Oversee day-to-day retail operations ensuring consistency compliance and alignment with brand standards.
• Provide strategic development and oversight of loss prevention and asset protection programs to minimize shrink and safeguard company resources.
• Support new store openings by developing operational readiness processes and managing project execution.
• Identify implement and optimize retail technologies and omni-channel services (e.g. BOPIS endless aisle ship-from-store).
• Lead the rollout and testing of new retail technology platforms in collaboration with global partners.
• Partner cross-functionally with Supply Chain to ensure timely deliveries and optimal in-stock performance.
• Lead and coordinate all Retail Leadership meetings for the NAM region.

Team Leadership and Talent Development

• Drive operational excellence across the retail organization guiding field teams in the consistent application of SOPs.
• Build lead and mentor high-performing teams fostering a culture of innovation accountability and collaboration.
• Define and communicate clear goals roles and responsibilities to ensure alignment and execution excellence.
• Collaborate with HR to recruit retain and develop top talent to support the companys growth objectives.

Customer Experience and Brand Alignment

• Ensure retail teams deliver a world-class customer experience that reflects the brands values and positioning.
• Implement customer feedback loops and leverage data analysis to continuously improve the customer journey.
• Partner with marketing product and brand teams to ensure consistent messaging and product alignment across channels.

Qualifications :

This role requires a dynamic and visionary leader with a proven track record of driving DTC business performance managing complex operations across diverse markets and fostering innovation in a fast-paced environment.

The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• 10 years of progressive experience in retail operations with at least 5 years in a multi-store or regional leadership role.
• Proven track record of managing P&L driving profitability and scaling retail operations in a high-growth environment.
• Strong understanding of in-store operations merchandising and visual presentation standards.
• Experience implementing strategic initiatives that align with global brand objectives and regional business needs.
• Demonstrated success leading cross-functional teams and collaborating across global and regional stakeholders.
• Exceptional project management and organizational skills with the ability to prioritize and execute multiple initiatives simultaneously.
• Strong analytical and financial acumen; adept at leveraging data and reporting platforms to inform business decisions.
• Deep knowledge of the current retail landscape including omni-channel and DTC trends in fashion lifestyle and performance categories preferred.
• Highly organized detail-oriented and skilled in driving operational excellence through clear processes and standards.
• Strong communication and relationship-building skills with a collaborative leadership style and global perspective.

PHYSICAL DEMANDS & WORKING ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job the employee is regularly required to travel talk and hear.  The employee is frequently required to sit stand and walk. The employee must occasionally kneel stoop crouch twist and lift to 30 pounds with or without accommodations.  

Specific vision abilities required by this job include close vision color vision and ability to adjust focus. 

The noise level in the work environment is usually moderate but can involve exposure to varying noise levels ranging from moderate to loud as well as flashes of light. 

Additional Information :

Remote Work :

No

Employment Type :

Full-time