Seasonal Steward MacLellan's Castle

Starting salary:25770 per year pro rata (proportionate to hours worked and length of contract)
Contract type:Part year permanent
Grade:1
Location:MacLellans Castle
Working Hours:29.6 hours a week April-October working 7.4 hours 4 days a week likely Thursday to Sunday (can be discussed at interview if this working pattern is unsuitable). 0 hours October - March.
Interviews:To be held in person on Week Commencing 26th of January 2025.

Your role of steward will be a part-year permanent position meaning youll work from April to end of September each year. The likely start date for this role is in April 2026 with some training and induction sessions taking place in March 2026.

Are you looking for a flexible seasonal job that is both fun and unique Youll get an insight into Scotlands rich history and gain valuable experience in the tourism industry whilst helping to bring Scotlands dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotlands past and share your passion with international and local visitors who come to MacLellans Castle during the season.

Come and work at this impressive former tower house in the centre of Kirkcudbright a vibrant coastal town that attracts visitors from all over the world. As work progresses to restore access to much of this site youll be there to share this exciting new chapter in MacLellans history alongside stories of its past with both our local and international visitors.

MacLellans Castle was named after its original owner Sir Thomas MacLellan of Bombie Provost of Kirkcudbright. It sits within the Dumfries and Galloway District a stunning area of Scotland home to abbeys castles standing stones and iron age forts (to name just a few) throughout the landscape.

For more information about the post and information about the team please access the full job description2026 MacLellans Seasonal Steward PYP Job for this post. Please note that if you dont have Office 365 installed on your device this can be opened using your browser.

Benefits of joining us at Historic Environment Scotland

• Enrolment onto a Civil Service Pension scheme 28% employer contribution
• 25 days annual leave pro-rata (increasing to 30 days after 3 years) 11.5 public holidays
• Reimbursement for relevant professional subscriptions
• Support for further education and personal development
• Study leave for work related courses
• Flexible working hours (where appropriate)
• Free entry to all of our properties (with up to three guests)
• Free entry to English Heritage Manx and Cadw properties

Key Responsibilities of this role

• Provide the warmest welcome to our visitors and engage proactively with customer service.

• Process and promote retail and admissions transactions through the till system.

• Ensure a high standard of presentation throughout the site following appropriate cleaning processes in both public and staff areas. This will include grounds maintenance and grass cutting.

• Work as a team to achieve quality assurance Key Performance Indicators (KPIs).

• Actively support in HES seminars events functions and promotions.

• Deliver guided tours/talks as part of the core visitor experience.

• Proactively communicate with colleagues across the site to ensure high performance standards and consistency.

• Support the Monument Manager on partnership and community engagement initiatives and projects including volunteering weddings and other events.

• Working together with your monument team to achieve overall commercial performance targets.

• Promote commercial opportunities within the monument such as upcoming events and retail products where appropriate.

• Assist Monument Manager to ensure accurate stock management and assist with stock ordering and deliveries as required.

• Ensure the security of the site buildings and contents including acting as key holder (where required).

• Ensure that the health and safety of staff visitors and contractors is paramount at all times and follow correct procedures to ensure safe operation of any equipment

Key requirements of the role:

In order for you to be successful in this post we will be looking for you to complete acover letterwhich addresses:

1.Why you are interested in the post with Historic Environment Scotland

2.How you can meet each of the essential and desirable criteria (in up to 800 words) using examples of where you have used these skills in the past.

Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life home life education or volunteer experience.Please read our CV and Cover Letter Guidancefirst before completing as you will only be eligible for selection if you use examples of how you meet the essential and desirable criteria.

Essential Criteria:

• Experience delivering high standards of customer service in a fast-paced environment.

• Excellent team working skills.

• Cash handling experience or willingness to undertake training.

• A genuine interest for working in the heritage tourism industry.

• Ability to work independently at times.

• IT skills and the ability to use basic online functions

Find out more aboutdesirableskills and experience in ourfull job description 2026 MacLellans Seasonal Steward PYP Job .

We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds regardless of age race gender or gender identity religious beliefs marital status sexual orientation disability or support of our Gaelic Language Plan we welcome applications from Gaelic speakers.

We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format please reach out to us via email at or call our Head Office at 0 and speak to a member of our People Team.

Please note that at this time we are unfortunately unable to provide sponsorship as part of the recruitment process therefore you must have current right to work in the UK to be considered for a post.

To submit your application online please read our How to Apply section followed by Apply Now button to begin your application.