Associate Software Engineer

The Associate Software Engineer is responsible for aiding in the development and maintenance of a technology portfolio. Under the guidance of more experienced software engineering team members the Associate Software Engineer assists in designing and developing back-end services to support data-centric business clinical and analytic applications or databases. These applications may involve cloud computing big data mobile technologies data science data warehousing or machine learning using state-of-the-art software development tools and frameworks.

The Associate Software Engineer works closely with the engineering platform and solutions teams to develop and support applications as required by business and practice. Participation in DevOps Agile and continuous development and integration frameworks is expected. The role involves programming in high-level languages and utilizing deployment automation and configuration management tools. Additionally the Associate Software Engineer contributes to documenting processes and source code and uses system knowledge and prescribed guidelines to troubleshoot analyze system issues and propose resolutions.

The Associate Software Engineer plays a role in developing secure scalable and reliable software and data solutions by collaborating across technology teams adhering to established technical standards and applying best practices. Responsibilities include participating in code reviews supporting delivery processes with an emphasis on quality and system integrity and communicating effectively with diverse audiences. The role requires an understanding of software and data delivery processes including fundamental knowledge of security integrity auditability and system recoverability. Continuous learning and staying current with evolving technologies and industry trends is expected. The role may also require providing 24/7 on-call support.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Bachelors Degree in Computer Science/Engineering or related field; Or an Associates degree in Computer Science/Engineering or related field with 1 year of related experience; Or a high school diploma plus 4 years of experience. Completion of a Mayo internship may fulfill the requirement for 1 year of consider a bachelors degree in an unrelated field if accompanied by professional retraining certification. Must possess a strong technical aptitude for designing and implementing software solutions.

Additional Experience and/or Qualifications:

Prefer education in or experience with modern development frameworks; professional software engineering best practices for the full software development life cycle including coding standards code reviews source control management build processes testing and operations; Agile software development techniques.

Ability to take responsibility and accountability for own activities. Possesses ability to multi-task an prioritize issues appropriately. Aids in the evaluation of alternative approaches and may help in presenting recommendations to teams. Evidence of strong communication and organizational skills. May interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance.

• Experience configuring core ServiceNow components including forms fields business rules client scripts UI policies and Flow Designer.
• Familiarity with major ServiceNow modules such as ITSM CMDB CSDM HRSD and Employee Center.
• Ability to translate business requirements into scalable supportable platform enhancements.
• Basic understanding of data structures integrations (REST/SOAP) and data quality practicesespecially for CMDB and HR workflows.
• Awareness of ITIL processes and how they align with ServiceNow functionality.
• Strong commitment to testing documentation and compliance in a regulated healthcare environment.
• Effective communication and teamwork skills in a large cross-functional enterprise.
• Motivation to grow ServiceNow expertise.
• Ability to collaborate effectively in an agile team-focused environment.