NICE CXone Developer

Plano, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

We are looking for an experienced NICE CXone Developer with over 10 years of experience in design develop implement and support cloud-based contact center solutions. The ideal candidate has strong expertise in NICE CXone Studio scripting APIs integrations and contact center workflows.

Key Responsibilities Solution Development

Design and develop IVR and ACD call flows using NICE CXone Studio including scripts actions and custom logic.
Build test and deploy CXone routing scripts workflows and automation processes.
Configure and customize Omnichannel routing WFM Quality Management and Analytics modules.

Integration & API Work

Develop integrations using NICE CXone APIs RESTful web services and third-party connectors.
Work with CRM platforms (Salesforce ServiceNow Zendesk etc.) to integrate customer data flows.
Ensure secure data transfer and compliance across systems.

Platform Configuration

Configure users skills campaigns call queues and channel settings.
Manage and optimize contact center KPIs routing strategies and reporting dashboards.
Support workforce schedules QM evaluations and performance analytics.

Maintenance & Support

Troubleshoot CXone platform issues script errors API failures and routing logic.
Perform system updates enhancements and ongoing optimizations.
Collaborate with cross-functional teams (Ops QA Network Product).

Documentation & Best Practices

Create technical documentation for scripts integrations and platform configurations.
Ensure solutions follow industry best practices for scalability reliability and security.

Required Skills & Qualifications

10-12 years of hands-on experience with NICE CXone platform.
Strong proficiency in NICE Studio scripting (ACD IVR Workflows).
Experience with REST APIs JavaScript JSON XML.
Solid understanding of Omnichannel Contact Center operations.
Experience integrating CXone with CRM applications.
Knowledge of cloud technologies and networking basics (AWS VPN Webhooks).
Strong analytical and troubleshooting skills.

Preferred Skills

Experience with WFM QM Interaction Analytics and Real-Time Dashboards.
Certifications in NICE CXone or cloud platforms (AWS/Azure).
Knowledge of VoIP SIP and telephony systems.
Exposure to automation tools (PowerShell Python or RPA).

We are looking for an experienced NICE CXone Developer with over 10 years of experience in design develop implement and support cloud-based contact center solutions. The ideal candidate has strong expertise in NICE CXone Studio scripting APIs integrations and contact center workflows. Key Responsibi...