Part-Time Front Desk Agent

Blue Sky Hospitality Solutions

Job Location:

Winchester, KY - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Experience

High school diploma or equivalent required; college degree preferred.
Previous hotel Front Desk experience and Hilton brand experience preferred.
IHG or Opera system experience a plus.

Responsibilities

Assist guests with arrival and departure while providing positive guest experiences.
Complete the registration process by inputting and retrieving information in the computer system and confirming details such as number of guests and room rate according to established guidelines.
Collaborate with other hotel departments to ensure an exceptional experience for each guest.
Communicate pertinent guest information to designated departments or personnel including special requests and amenity deliveries.
Provide information about the hotel and local area and offer the full range of hotel amenities and services.
Maintain confidentiality of all guest and hotel information.
Ensure security of guest room access with strong attention to detail.
Document all guest requests complaints or problems immediately and notify appropriate personnel for resolution.
Handle cash and credit card transactions and process guest accounts during checkout efficiently and accurately.
Resolve guest issues and fulfill special requests; when dissatisfaction occurs negotiate solutions according to Make It Right guidelines.
Generate print and distribute daily and weekly reports.
Resolve discrepancies on the room status report with Housekeeping.
Maintain full knowledge of hotel features services hours of operation room types layouts décor locations rates packages and promotions.
Promptly answer telephones using positive and clear communication; input and retrieve messages and handle guest mail packages and facsimiles as requested.
Perform any other job-related duties as assigned.

Qualifications

Ability to access and accurately input information using a moderately complex computer system.
Ability to handle cash and credit transactions.
General knowledge of local area attractions and transportation.
Ability to ensure efficient guest registration checkout guest service and telephone service while maintaining brand standards.
Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger collect accurate information and resolve conflicts.
Ability to observe and detect signs of emergency situations.
Ability to establish and maintain effective working relationships with associates and guests.
Strong command of the English language both written and verbal.
Ability to multitask prioritize and provide excellent follow-up and customer service.
Regular attendance in accordance with company standards is essential.
Must be available to work a flexible schedule including weekdays evenings weekends and holidays.
Maintain high standards of personal appearance and grooming including wearing the proper uniform and name tag.

Physical Requirements

Some lifting may be required.
Role may require spending 75 percent or more of the workday on your feet.

Additional Requirements

Due to the cyclical nature of the hospitality industry employees may be required to work varying schedules (including holidays and weekends) based on business needs.
Attendance at all scheduled training sessions and meetings is required.
This job description is not an exclusive or exhaustive list of all job functions that may be assigned.

Required Experience:

Unclear Seniority

The Guest Services Agent is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.ExperienceHigh school diploma or equivalent required; college degree preferred.Previous hotel Front...

Experience

High school diploma or equivalent required; college degree preferred.
Previous hotel Front Desk experience and Hilton brand experience preferred.
IHG or Opera system experience a plus.

Responsibilities

Assist guests with arrival and departure while providing positive guest experiences.
Complete the registration process by inputting and retrieving information in the computer system and confirming details such as number of guests and room rate according to established guidelines.
Collaborate with other hotel departments to ensure an exceptional experience for each guest.
Communicate pertinent guest information to designated departments or personnel including special requests and amenity deliveries.
Provide information about the hotel and local area and offer the full range of hotel amenities and services.
Maintain confidentiality of all guest and hotel information.
Ensure security of guest room access with strong attention to detail.
Document all guest requests complaints or problems immediately and notify appropriate personnel for resolution.
Handle cash and credit card transactions and process guest accounts during checkout efficiently and accurately.
Resolve guest issues and fulfill special requests; when dissatisfaction occurs negotiate solutions according to Make It Right guidelines.
Generate print and distribute daily and weekly reports.
Resolve discrepancies on the room status report with Housekeeping.
Maintain full knowledge of hotel features services hours of operation room types layouts décor locations rates packages and promotions.
Promptly answer telephones using positive and clear communication; input and retrieve messages and handle guest mail packages and facsimiles as requested.
Perform any other job-related duties as assigned.

Qualifications

Ability to access and accurately input information using a moderately complex computer system.
Ability to handle cash and credit transactions.
General knowledge of local area attractions and transportation.
Ability to ensure efficient guest registration checkout guest service and telephone service while maintaining brand standards.
Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger collect accurate information and resolve conflicts.
Ability to observe and detect signs of emergency situations.
Ability to establish and maintain effective working relationships with associates and guests.
Strong command of the English language both written and verbal.
Ability to multitask prioritize and provide excellent follow-up and customer service.
Regular attendance in accordance with company standards is essential.
Must be available to work a flexible schedule including weekdays evenings weekends and holidays.
Maintain high standards of personal appearance and grooming including wearing the proper uniform and name tag.

Physical Requirements

Some lifting may be required.
Role may require spending 75 percent or more of the workday on your feet.

Additional Requirements

Due to the cyclical nature of the hospitality industry employees may be required to work varying schedules (including holidays and weekends) based on business needs.
Attendance at all scheduled training sessions and meetings is required.
This job description is not an exclusive or exhaustive list of all job functions that may be assigned.

Required Experience:

Unclear Seniority

Key Skills

Customer Service
Hotel Experience
Hospitality Experience
Computer Skills
Upselling
Medical office experience
Office Experience
Computer Literacy
Front Desk
Guest Services
Cash Handling
Phone Etiquette

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About Company

Blue Sky Hospitality Solutions

Job Title: Director of OperationsCompany: Hampton Inn Colchester / Burlington, VTLocation: 42 Lower Mountain View Drive, Colchester, VT 05446 About Us:At the Hampton Inn Colchester / Burlington, VT, we are committed to delivering unparalleled guest experiences while fostering a vibran ... View more

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