Utilities Operations Manager

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Salary Offering:$98289.00 - $109209.99/yr. Commensurate with Experience

Major Duties and Responsibilities

• Develops and leads Storm Water Services Operations.
• Manages supervises and mentors the Operations Team.
• Supervises the CCTV team lead who manages the video and documentation of drainage pipe conditions using CCTV technologies and following NASSCO protocols.
• Supervises the Operations Supervisor who manages the Street Inlet Inspection Program and the Storm Water Fleet
• Leads in-house operation activities which include catch basin and pipe cleaning vegetation removal channel and ditch maintenance/stabilization stormwater asset repairs emergency response street sweeping and maintenance of stormwater control measures
• Oversees Storm Water warehouse storage and storage lockers.
• Leads Storm Water Services Emergency Operations and the Severe Storm Response Plan.
• Manages service contracts for CCTV pipe video inspection pipe cleaning and other operational services.
• Monitors and measures performance develops standard operating procedures and written staff responsibilities inspects field work reviews work orders and develops and implements improvement strategies.
• Provides coaching mentoring guidance and technical instruction to staff regarding processes storm water operations construction and policy issues
• Coordinates and builds upon relationships within City County and State departments particularly Charlotte Water Operations Charlotte Department of Transportation Street Maintenance Division Solid Waste Services and North Carolina Department of Transportation.
• Serves as a leader and point of contact for the Strategic Planning and Operations Division.
• Performs other duties as assigned.

Knowledge Skills & Abilities

• High level of interpersonal technical collaboration and leadership skills.
• Supervisory and management skills.
• Experience with or the ability to learn Cityworks asset management software.
• Working knowledge of Charlotte-Mecklenburg Storm Drainage Design Manual City of Charlotte Land Development Standards NCDOT Standards and Specifications and other local ordinances requirements and/or manuals.
• Knowledge of materials methods equipment industry standards and practices used to construct and maintain storm drainage systems.
• Demonstrated leadership skills and the ability to apply conflict resolution techniques.
• Ability to establish and maintain effective working relationships with other employees departments City officials and the public.
• Excellent verbal and written communication skills with the ability to relate well with a wide variety of individuals.
• Good problem-solving skills using logic and reasoning based on critical thinking with the ability to make decisions on a timely basis identifying effective approaches for choosing a course of action and/or developing appropriate solutions within a team atmosphere.
• Ability to plan prioritize and organize work and complete assignments with minimal supervision.
• Ability to work well with others in a team environment.
• Proficient computer skills including experience with Microsoft Office Products and ArcGIS Pro.
• A valid drivers license a good driving record with the ability to obtain and maintain a City Driving Permit.

Preferred Qualifications

• Knowledge and experience in stormwater management operations and maintenance of stormwater infrastructure problem solving management and supervision.
• NASSCO PACP certification

Minimum Qualifications

• Bachelors Degree and seven (7) years of relevant work experience or Masters Degree and five (5) years of experience or equivalent combination of education skills and experience to perform the essential functions of the position

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.