Administrative Operations and Customer Service Specialist

Under general supervision the bilingualAdministrative Operationsand Customer ServiceSpecialistis a role model in communicating courteously and responsively with BHP residents thegeneral publicand co-workers. This position will focus on serving BHP customers by responding to phone calls emails and attending to people visiting themain office. This person will be trained to respond to questions related to unit availabilitytheapplication processtherecertificationprocess and other processes related to housing.

HIRING RANGE AND BENEFITS:

Hiring Range:$22- $25/hourDOQ

Applications will be accepted throughJanuary 8 2026.

We know our employees are our mostimportant resource in addition to rewarding and meaningful work we enjoy:

• Medical dentalvisionhealth plans.

• Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans.

• Paid life insurance.

• Employee wellness program.

• Long term disability

• 13paid holidays per year plus vacation and sick leave.

• Five paid Summer Fridays off

• Excellent work-life programs such as flexible schedules training opportunities and more.

ESSENTIAL JOB FUNCTIONS:

1. Primary duties include answering the phone greeting the public answering questions and referring visitors to appropriate staff members and other departments as well as helping customersto navigateavailable housing options.
2. Take payments both in person and over the phonewith 100%accuracy.
3. Responsible for explaining housing programsassistingapplicants with housingapplicationsand providing information about community resources as needed.
4. Responsible for entering data into Yardi Survey Monkey Excel File Vision Outlook and Word documents as needed.
5. Sorts and distributes incoming department outgoing mail includingdeterminingproper postage.
6. Respondsto inquiries from potential residents ina timely professional and engaging manner via telephone and walk-ins.
7. Responsible for screening new applications for eligibility criteria and collecting all the necessary information to send to the Property Manager.
8. Assiststhe Property Management Department with lease-ups when needed.
9. Assistscurrent tenants with basic tenant ledger questions.
10. Creates cases for the Resident Services Department when necessary using Yardi Case Manager.
11. Promptlynotifiesappropriate staffof all emergency situations brought to the receptionistsattention via telephone or direct notification following established emergency procedures and policies.
12. Reportsresident/family requests for maintenance promptly using proper procedures (maintenance/housekeeping work request cards or via walkie-talkie if urgent matter).
13. Distributesresident logs for relevant properties (telephone lists out of building logs emergency and hospital logs) noting all changes promptly and correctly.
14. Responsible formaintainingOutlook Calendar for room reservations for relevant properties.
15. Assistresidents and applicants with account creation forresident portals.
16. Takeslive emergency calls for the Maintenance Department andfollowsestablished emergency procedures.
17. Createsand entersmaintenance work orders ensuringtimelyandaccuratefulfillment.
18. Worksclosely with the Maintenance Team andserveas a backup dispatcher when needed.
19. Supportsmaintenance operations by coordinating information documenting requests andassistingwith communication between departments.
20. Performs related duties as required by management to meet the needs of BHP.

Other administrative support functions:

1. Assistswith the mass mailing of materials to applicants participants and residents.
2. Translates and updates forms applications flyers for front desk distribution.
3. Entersdata from housing applications.
4. Provides general administrative support to all departments.
5. Helps to produce and distribute resident information flyers.
6. Works independently on assigned special projects.
7. Typescorrespondence and other requested documents.
8. Assists Team Leadwith keepinginventory of office supplies and creating orders when necessary.
9. Maintainsa high levelof professionalism and integrity; listens to questions and concerns evaluates issues andpossible solutions works collaboratively with the Boulder Housing Partners team to address systemic problems; inspires confidence and respect; uses feedback from others to grow and develop.
10. Takes proper safety precautionsanticipatesunsafe circumstances andactsaccordingly to prevent accidents. Responsible for the safety of self others materials and required safety equipment andfollowsall safety regulations policies and procedures. Reports all accidents and damage to BHP property.
11. Actively supports and upholds BHPsstatedmission and use ofresources;responsible for knowing andcomplying withall BHP policies. Participates in professional training anddevelopment;and adheres to attendance and workplace attire policies.

Boulder Housing Partners is committed to hiring employees who provide excellent customer service. Our employees communicate courteously and responsively with the public and co-workers are sensitive to diversityissuesprovide effective and efficient service to the public and co-workers and act witha high levelof integrity and take responsibility for their words and actions.

REQUIRED QUALIFICATIONS:

2-3 years of experience providing exemplary customer service;bilingualin both written and spokenSpanish/English; experience working directly with customers with a variety of ethnic backgrounds and individuals with special needs such as seniors and people with disabilities; experience in a fast-paced multi-taskingenvironment experience handling several customers at once;willingness and ability to be flexible with a variety of functions and timing;ability to maintain a positive attitude and reflect the values of excellent customer service professionalism and teamwork;be tech savvy and comfortable learning new software;strong time management and organization skills.

DESIRED QUALIFICATIONS:

Strong desireto work withthegeneral publicand older interpersonal abilities and meticulous attention to to: anticipate customer needs and provide services that are beyond customer expectations; quickly and decisivelyactin fast-changing unpredictable situations; take initiative in tough situations; build immediate rapport even when facing difficult or tense situations; work with input from others constantly and listen with empathy and concern.

COMPETENCIES:

Interpersonal Skills Commits to workingwith a wide array of people and adjuststo working in different situations and with people who havedifferent styles.

Peer RelationshipsQuickly findscommon ground and solvesproblems for the good of with peers with a minimum of noise.A cooperativeteam playerthateasily gains trust and supportofpeers encourages collaboration can be candid with peers.

Dealing with AmbiguityEffectively copeswith change shiftsgears comfortablymakes decisionswithout having the total pictureisntupset when things are up in the airdoesnthave to finish things before moving onandcomfortably handlesrisk and uncertainty.

Self-KnowledgeCommitmentto continuousself-improvement. Understands that different situations and levels may call for different skills and approaches. Works to deploy strengthsand aims to compensateforweaknessand limits.

Drive for Results-Reliable tosuccessfullyexceed goals. Consistently one of the top performers very bottom-line oriented steadfastly pushes self and others for results.

OrganizingAbility tomarshal resources (people funding material support)andorchestrate multiple activities at once toaccomplisha efficiently and effectively. Arranges information and files in a useful manner.

Customer Service Provides exemplary customer service to applicants residents community partners and co-workers.

Communication Skills- Abilityto convey verbally and in writing complex information in a professional clear and concise fashion using correct grammar and punctuation. Abilityto navigate conflict and have difficult conversations with staff peers and and practices the principles of active and effective listening. Strives to constantly improve communication levelof attention to detail and accuracy.

Time Management- Strong organizational and prioritization predictable levelof attention to detail and accuracy. Self-motivated proactive and resourceful.

CHAIN OF SUPERVISION:

(1) TITLE OF IMMEDIATE SUPERVISOR:Office Manager Administrative Operations Manager

(2) TITLE(S) OF POSITIONS OVER WHICH THIS POSITION HAS DIRECT SUPERVISION:None

MACHINES AND EQUIPMENT USED IN WORK INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

Typing level of 40 wpm;average toadvanced computer skills with knowledge and experience using Excel Word Power Point Internet and data entry. Experience and skills usingphotocopymachine facsimilemachine postagemachineand standard office equipment including personal computers scanners calculators printers shreddermachine electronic datestamp telephones fax and copy machines.

WORKING CONDITIONS:

Physical Demands:This position works in an office setting. Primarily sedentary work for 8 hours per day. Physical workrequiringthe ability to lift a maximum of20 pounds; occasional lifting carryingwalkingand standing; frequent hand/eye coordination tooperatepersonalcomputerand office equipment; vision for readingrecordingand interpreting information; speech communication and hearing tomaintaincommunication with employees andcustomers.

Work Environment:Works at a desk primarily in a cleancomfortableand fast pacedenvironment.

BHP is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over race (including traits historically associated with race such as hair texture and length protective hairstyles) sex sexual orientation gender identity gender expression color religion creed national origin ancestry disability military status genetic information marital status or any other status protected by applicable state or local law. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions of the position.

Required Experience:

IC