Dispatcher

Des Moines, IA - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Department:

Service Operations

Job Summary

Under immediate direction provides timely response of customer inquiries up to and including pick-ups schedules product orders etc. and all other aspects of a customers needs. Dispatches vehicles on a pre-set route for each CSR daily in the interest of efficient customer service

Primary Responsibilities (Essential Functions):

Assist Customer Service with customer requests route changes rescheduling for pickups/missed stops.

Provides highest level of customer service to all customers in line with Customer objectives.

Monitor and escalate CICs to supervisor & Assist walk-in customers

Responsible for All Logistics/Transportation

Understand and review daily the Atlas routing system

Conduct daily debriefs for all drivers

Assist with Team Member electronic issues or concerns

Build and print routes for drivers daily including but not limited to shipping documents route sheets shipping labels

Dispatch drivers for extra early service or missed pick-ups

Create load sheets

Reviews drivers paperwork (DVIRs ELD Logs) and DQF files

Review and updates routes new customers based on daily communication reroutes existing customers as required

Debrief drivers in accordance with written SOPs

Complete consolidated manifests for trailer shipments

Ensures that routes are balanced daily

Forwards DVIR (Vehicle Condition Report) reports to Transportation Supervisor/Manager for maintenance request

Assists drivers with problems/issues as issues arise (during the day or at the end of the route)

Prepares reviews and stamps all manifests

Assists Trans Supervisor/Manager as needed/directed

Handle 3rd Party Hauler paperwork

Track and input DOT hours/ JJ Keller.

Monitors Company policies and procedures communicating to staff as necessary

Communicate performance standards and objectives

Monitors operations and work of all CSRs

Keeps staff informed of current problems changes and new developments in the department and company by conducting professional organized and participative meetings

Perform any other administrative duties assigned by management

Qualifications :

High school diploma or GED

One or more years of experience as an Administrative Assistant

Preferred Qualifications:

Two or more years of transportation/logistic experience

Demonstrates the ability to work safely and carefully to prevent injury to self or others.

Demonstrates knowledge of computer software applications to include spreadsheets and word processing.

Ability to maintain a safe and compliant workplace.

Physical and Mental Demands:

Periods of sitting at a desk and working on a computer

Talking constantly expressing or exchanging ideas by means of the spoken word

Visual acuity - Must have close visual acuity to perform activities such as preparing and analyzing data and figures viewing a computer terminal extensive reading filing papers operating a vehicle etc.

Additional Information :

Clean Earth offers competitive benefits including health dental vision life and disability insurance plans starting on the first day of employment; paid time off wellness benefits employee discount program tuition assistance and a 401k with company matching.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability veteran status gender identity or genetics. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

If you have a difficulty applying for any job posted on Harsco Clean Earths website because a disability prevents you from using the online system Clean Earth offers the following alternate application procedure: Call toll free and leave your name phone number city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.

Remote Work :

Employment Type :

Full-time