Guest Service Agent
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a warm proactive and service-driven Guest Service Agent (GSA) to join our hotel team in Doha. As part of the Front Office department you will be responsible for delivering exceptional guest experiences from arrival to departure. The ideal candidate will have strong communication skills a guest-focused attitude and the ability to handle multiple tasks while maintaining high service standards.
- Welcome guests with a warm professional greeting and assist with check-in and check-out procedures.
- Handle room assignments key issuance and update guest preferences accurately in the PMS.
- Assist guests with inquiries special requests and hotel information to ensure a comfortable stay.
- Coordinate with Housekeeping and Engineering to ensure room readiness maintenance follow-ups and guest requests are completed promptly.
- Upsell room categories and promote hotel services to maximize revenue.
- Manage incoming calls messages and guest requests in a timely and courteous manner.
- Coordinate with Concierge Reservations and other hotel departments to ensure smooth operations.
- Provide accurate information regarding hotel facilities dining options transportation and nearby attractions.
- Handle guest feedback and concerns professionally offering solutions or escalating issues to the Duty Manager when necessary.
- Follow up with guests on special requests complaints and service recovery actions.
- Process guest payments room charges deposits and refunds accurately.
- Maintain proper documentation reports and shift handover notes.
- Ensure the lobby and front desk area remain clean organized and presentable at all times.
- Adhere to hotel security safety and confidentiality protocols.
- Verify guest identification maintain visitor logs and follow standard front-office procedures.
- Follow brand standards and service guidelines at all times.
Qualifications :
- Previous experience as a Guest Service Agent Front Desk Agent or in a hotel customer service role.
- Strong communication and interpersonal skills with a guest-first attitude.
- Proficiency in hotel PMS (e.g. Opera/Fidelio) is highly preferred.
- Good computer skills; proficiency in Microsoft Office applications.
- Fluency in English; Arabic or other languages are an advantage.
- Ability to multitask stay calm under pressure and work in a fast-paced hotel environment.
- Professional appearance grooming and positive attitude.
- Strong problem-solving skills and attention to detail.
- High school diploma or equivalent; hospitality-related qualifications are preferred.
- Willingness to work shifts weekends and public holidays.
Additional Information :
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
