Veeam Backup

Position Summary

The Backup Engineer is responsible for monitoring managing and supporting the Veeam backup infrastructure ensuring reliable backup operations across virtual and physical environments. The role involves incident handling troubleshooting coordination with internal and external teams and continuous improvements in backup processes. The engineer will work closely with infrastructure application and network teams to ensure availability and performance of the backup ecosystem.

Key Responsibilities

• Monitor and manage incidents service requests and alerts related to Veeam backup infrastructure.

• Troubleshoot and resolve technical issues across Veeam components (Backup Server Proxies Repositories etc.).

• Support integrated systems such as VMware storage and networking during backup-related issues.

• Coordinate with internal teams and external vendors through email and ticketing tools.

• Perform root cause analysis for recurring issues and recommend preventive measures.

• Maintain accurate documentation for incidents changes configurations and procedures.

• Support maintenance tasks including patching upgrades capacity checks and configuration validation.

• Participate in on-call rotation or scheduled support activities as required.

• Contribute to improving backup process efficiency reliability and performance.

Technical Skills Required

• IT PC Literacy: Advanced

• Hardware/Software Overview: Intermediate

• Strong understanding of ITIL processes (Incidents Changes Requests).

• Core platform knowledge: Intermediate

• Basic system administration experience in Linux and Windows environments.

• Basic understanding of backup technologies particularly Veeam Backup & Replication.

• Basic administration knowledge of VMware vCenter and VMware NSX.

• Basic understanding of networking concepts.

Soft Skills

• Strong analytical and troubleshooting ability.

• Good communication skills for interacting with internal teams and vendors.

• Proactive mindset with ownership and accountability.

• Ability to work under pressure and manage multiple incidents or activities.

• Good documentation and coordination skills.

Qualifications

• Bachelors degree diploma or equivalent technical qualification.

• 3 to 9 years of experience in infrastructure or backup support roles.

• Exposure to enterprise IT environments with virtualization Linux/Windows and networking knowledge.

Additional Information :

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Remote Work :

No

Employment Type :

Full-time