Vice President Customer Success Engineering

Customer Success at Innovaccer

Our mission is to turn our customers into tech-savvy superheroes ensuring they achieve success using our platform to meet their organizations business goals. If youre passionate about helping customers realize the value they seek with technology then our customer success team is the right place for you.

About the Role

We are seeking a highly experienced Vice President of Customer Success Engineering to lead our implementation and delivery organization for large health systems payers and provider groups. This leader will oversee a 300 member multi-disciplinary team responsible for onboarding customers onto the Innovaccer platform and ensuring successful deployments with measurable outcomes.

The ideal candidate brings a rare combination of deep healthcare delivery expertise strong technical grounding in healthcare data standards proven large-scale delivery leadership and exceptional operational and financial will own end-to-end implementation outcomes including delivery quality timelines data readiness customer satisfaction and the financial performance (margins) of the delivery organization.

A Day in the Life

1. Lead Large-Scale Healthcare Implementations

• Oversee delivery of all customer implementations across integration data onboarding configuration and go-live.
• Ensure high-quality predictable delivery that meets defined value and outcomes for customers.
• Drive a customer-first culture anchored in accountability transparency and excellence.

2. Own Delivery P&L and Margins

• Manage and optimize delivery financials including gross margins utilization forecasting and resource allocation.
• Reduce inefficiencies improve productivity and standardize methodologies to create predictable scalable delivery.
• Partner with Finance to maintain accuracy of forecasting staffing and project profitability.

3. Ensure Data Quality & Technical Rigor

• Uphold the highest standards for healthcare data quality across ingestion validation mapping ETL and interoperability.
• Provide deep technical leadership across HL7 FHIR C-CDA X12/EDI Claims EHR data models and population health workflows.
• Guide architecture and solution design decisions for complex deployments.

4. Drive Customer Satisfaction & Program Success

• Own customer NPS and CSAT during implementation phases.
• Serve as executive escalation point for major programs.
• Establish robust governance and communication structures across customer engagements.

5. Build and Develop a High-Performance Organization

• Lead mentor and scale an implementation organization of 300 engineers analysts solution architects and program managers.
• Develop a strong leadership bench and succession planning.
• Create standardized training certification and upskilling programs across healthcare domain and technical skills.

6. Operational Excellence & Delivery Governance

• Implement an operating rhythm with KPIs for delivery quality timeline data readiness margin risk and customer sentiment.
• Build delivery dashboards scorecards and review mechanisms.
• Standardize processes and playbooks for repeatable success across delivery pods.

7. Cross-Functional Partnership

• Collaborate closely with Sales Product Engineering and Customer Success to ensure alignment across the customer lifecycle.
• Improve SOW accuracy solutioning depth and implementation readiness.
• Provide field insights to influence product roadmap and platform improvements.

What You Need

• 1525 years of experience in healthcare delivery health IT population health or payer/provider operations.
• Deep expertise in healthcare data standards (HL7 FHIR C-CDA X12/EDI Claims Quality Measures).
• Proven success leading large delivery or implementation organizations (200500 people).
• Strong financial acumen and experience owning delivery P&L and margin performance.
• Experience implementing complex healthcare data platforms analytics solutions or clinical systems at enterprise scale.
• Executive presence with ability to influence and communicate with customer CXOs.
• Demonstrated operational discipline problem-solving and accountability mindset.

• Experience in high-growth SaaS or healthtech environments.
• Familiarity with modern cloud data platforms (AWS/Azure/GCP).
• Strong understanding of value-based care care management risk adjustment and quality programs.
• Certifications in program management technical architecture or healthcare informatics.

Heres What We Offer

• Generous Leaves: Enjoy generous leave benefits of up to 40 days.
• Parental Leave: Leverage one of industrys best parental leave policies to spend time with your new addition.
• Sabbatical: Want to focus on skill development pursue an academic career or just take a break Weve got you covered.
• Health Insurance: We offer comprehensive health insurance to support you and your family covering medical expenses related to illness disease or injury. Extending support to the family members who matter most.
• Care Program: Whether its a celebration or a time of need weve got you covered with care vouchers to mark major life events. Through our Care Vouchers program employees receive thoughtful gestures for significant personal milestones and moments of need.
• Financial Assistance: Life happens and when it does were here to help. Our financial assistance policy offers support through salary advances and personal loans for genuine personal needs ensuring help is there when you need it most.

Innovaccer is an equal-opportunity employer. We celebrate diversity and we are committed to fostering an inclusive and diverse workplace where all employees regardless of race color religion gender gender identity or expression sexual orientation national origin genetics disability age marital status or veteran status feel valued and empowered.

Disclaimer:

Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information we strongly advise you to report them immediately to our HR department at Additionally please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information including bank account details.

About Innovaccer

Innovaccer activates the flow of healthcare data empowering providers payers and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health Atlantic Health and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure extending the human touch in healthcare. For more information visit .

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Required Experience:

Exec