Department Manager 35h
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a Floor Manager youre be at the forefront of creating excellent customer experiences that go beyond the expected.
With a passionate and dedicated team by your side you will lead with energy and purposesetting the tone for a store environment thats not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal genuine and memorable while your focus on service and operational excellence helps bring the brand to life on the shop floor.
Key Responsibilities
- Deliver a high level of customer service through expert styling advice strong product knowledge and an engaging store experience
- Analyse sales data and collaborate with the Store/Concession Manager to maximise department performance
- Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
- Support recruitment efforts and ensure effective onboarding and training for new team members
- Identify and nurture future talent contributing to development plans that support team progression
- Oversee daily store operations ensuring efficiency and alignment with brand standards
- Act as a brand ambassador consistently delivering the best possible experience for every customer
- Step into the role of Store Manager when required ensuring continuity in leadership and performance
Qualifications :
- Good knowledge of store operations & standards from previous experience working in retail preferably within a fashion environment
- Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
- Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
- Excellent Communication: Clear confident and empathetic in both customer and team interactions able to provide clear direction and constructive feedback when needed.
- Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
- Comfortable working varied hours including evenings weekends and holidays.
- English language skills
Preferable but not mandatory
- Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
- Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.
Informations supplémentaires :
This is a full-time position with a contract of 35 hours a week. Apply by uploading your CV in English as soon as possible but no later than the 19.12.2025. Due to data policies we only accept applications through our career page.
Benefits:
We offer all our employees attractive benefits with extensive development opportunities. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and addition to our staff discount all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.
In addition to this Belgium-based colleagues also receive:
- A 25% personal discount on all H&M Group brands
- A 13th month bonus
- Holiday pay
- A HIP program (retirement bonus).
- The possibility of taking restaurant vouchers
- 70% coverage of public transport
- Benefits at work
- Training
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Sales Experience
- Food Service
- Succession Planning
- Management Experience
- Materials Handling
- Pricing
- Conveyor Installation
- Food Production Experience
- Leadership Experience
- P&L Management
- Retail Management
About Company
H&M, as a fashion brand, offers the latest styles and inspirationsfrom trendy pieces and unique collaborations with designers to wardrobe essentials at affordable prices. Our business concept is to deliver fashion and quality at the best price, sustainably. To learn more about H&M, ... View more
