Bus Office Supervisor

JOB TITLE: Business Office Supervisor

Description: Assist Business Office Manager with supervising the ASC and its operating activities at all locations. Operating activities include scheduling authorizations patient flow medical records coordination with clinical staff and oversight of billing/collections department.

ESSENTIAL FUNCTIONS:

1. Coordinate patient flow between front office and clinical staff and maintain open lines of communication with all staff between business office and clinical team.

2. Ensure efficient scheduling and utilization of block and providers time.

3. Oversight of all scheduling activities for surgery schedules.

4. Ensure that schedules are coordinated with the clinical staff and any changes are communicated appropriately from the scheduler.

5. Authorize scheduling changes and exceptions including add-ons between the Admin and BOM.

6. Assist with supervising of medical records activities and proper documentation both hardcopy and in the computer.

7. Ensure employees comply with regulatory and company policies in handling and accessing patient information.

8. Able to back up for all stations as necessary related to the business office duties.

9. Coordinate activities between departments to maintain flow and utilize staff efficiently.

10. Handle complaints from patients referring entities attorney calls etc. to coordinate with Admin and BOM.

11. Maintain positive relationships with referring sources and patients.

12. Special projects as needed.

EDUCATION:

High School Diploma required

Bachelors Degree (BA/BS) from four-year college or university preferred

Two years of related experience in a healthcare organization and/or medical supervisory experience

KNOWLEDGE:

1. Knowledge of clinic policies and procedures.

2. Knowledge of computer systems programs and spreadsheet applications.

3. Knowledge of medical terminology.

SKILLS:

1. Skill in gathering and reporting claim information.

2. Skill in solving utilization problems.

3. Skill in written and verbal communication and customer relations.

4. Skills in working with Windows based software systems

5. Must possess communication skills to interact positively with physicians patients and staff.

ABILITIES:

1. Ability to work effectively with medical staff and external agencies.

2. Ability to identify analyze and solve claim problems.

3. Ability to deal courteously with internal and external customers.

4. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.

5. Ability to write policy and procedures and routine correspondence. Ability to analyze summarize and troubleshoot.

PHYSICAL/MENTAL DEMANDS: Requires sitting and standing associated with a normal office environment.

ENVIRONMENTAL/WORKING CONDITIONS: Normal busy office environment with telephone work. May involve Occasional evening or weekend work.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities knowledge skills abilities and working conditions may change as needs evolve.

Required Experience:

Manager