Team Manager Customer Care and Operations
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Team Manager Customer Care and Operations
Job No: 678111
Auckland
Permanent Full Time
Call Centre Insurance
NZ-B6
We currently have a fantastic opportunity to support sustainable growth of our consumer insurance business by leading a team to:
- Respond and fulfil customer requests focussed primarily on care pay renew and leave stages while also supporting quote buy and change requests as required.
- Deliver timely accurate and efficient net processing.
- Deliver timely accurate and efficient analysis and processing of exception reports
- Support our partner teams to deliver.
- Deliver accurate and efficient business system support to Consumer and Business teams.
What youll need to succeed
- Previous demonstrated insurance experience within a contact centre environment
- Excellent relationship management skills
- The ability to positively influence a team and others around you
- Excellent communication skills with experience in writing reports and presenting to large groups
- A customer centric focus
- The ability to perform well in a fast-paced environment
If this role sounds like the challenge you have been looking for please express your interest by applying.
Advertised: New Zealand Daylight Time
Applications close: New Zealand Daylight Time
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Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
