I- Call Center Attendant

Kuwait City - Kuwait

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Position name : Call Center Attendant

One of our clients in the restaurant & hospitality industry-a fast-growing chef-driven café group is looking for a Call Center Attendant to steer its next phase of expansion. Operating a portfolio of company-owned locations and a central production kitchen the brand delivers elevated Mediterranean-Italian fare signature desserts and specialty coffee to a rapidly growing guest base.

Location: Kuwait

Years of Experience: 1-2 years of experience in call center or customer service preferably in F&B or retail.

Education:High school diploma or equivalent; diploma/degree in customer service or IT is an advantage.

Department: Customer Service / Sales Support

Reports To: Call Center Supervisor / Operations Manager

Notice Period: Immediate joiners or a maximum one-month notice period.

Applicants are requested to apply with their updated resumes and then click the following link to update their details to speed up the process of recruitment.

POSITION SUMMARY
The Call Center Attendant is responsible for handling incoming calls customer inquiries delivery orders and service requests for the Restaurant. The role ensures accurate order-taking professional customer communication and smooth coordination with branches and delivery teams. The Call Center Attendant plays a key role in enhancing customer satisfaction and ensuring prompt and efficient service.

JOB DESCRIPTION

1. Customer Service & Communication

Answer customer calls in a professional friendly and timely manner.
Provide menu information promotions and product details clearly to customers.
Handle customer inquiries complaints and requests ensuring proper follow-up.
Escalate unresolved issues to the supervisor or relevant department.

2. Order Management & Accuracy

Take delivery pickup and catering orders accurately through the POS/call center system.
Verify customer details order items quantities and special requests.
Confirm order totals delivery times and payment methods.
Communicate order information to the correct branch or delivery team promptly.

3. Coordination With Branches & Delivery Teams

Coordinate with branch supervisors to ensure order availability and preparation.
Assist delivery riders by providing correct customer details and locations.
Follow up with branches on delayed or pending orders to avoid customer dissatisfaction.

4. Customer Experience & Retention

Maintain a positive and helpful attitude to enhance the customers experience.
Suggest add-ons promotions and recommended items to increase sales.
Track frequent customer concerns and report trends to management for improvement.

5. System & Data Accuracy

Ensure all orders are entered correctly into the system without errors.
Update customer information when needed (contact numbers addresses notes).
Handle cancellations modifications or refunds according to company policies.
Maintain logs and records of customer interactions complaints and escalations.

6. Adherence to Policies & Procedures

Follow call center scripts standards and professional communication guidelines.
Maintain call quality speed and accuracy targets as assigned.
Protect customer data and follow confidentiality rules.
Comply with company service standards and performance requirements.

QUALIFICATIONS & REQUIREMENTS

Strong communication skills in English (Arabic is an added advantage).
Good knowledge of POS systems delivery platforms and call center software.
Ability to work under pressure and handle high call volumes.
Customer-focused attitude patience and problem-solving skills.

PERSONAL COMPETENCIES

Excellent Communication Skills
Customer Service Orientation
Patience & Professionalism
Multitasking Ability
Time Management
Attention to Detail
Positive Attitude & Team Spirit

Note: We thank all applicants for their interest however only those candidates who are shortlisted will be contacted.

Position name : Call Center Attendant One of our clients in the restaurant & hospitality industry-a fast-growing chef-driven café group is looking for a Call Center Attendant to steer its next phase of expansion. Operating a portfolio of company-owned locations and a central production kitchen the ...

Key Skills

Customer Service
Hospital Experience
Hotel Experience
Taleo
Hospitality Experience
Basic Math
Laundry
Cleaning Experience
Computer Literacy
Guest Services
Cash Handling
Commercial Cleaning

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