German-speaking Customer Support Agent

German-speaking Customer Support Agent (remote from Greece)

Join a certified Great Place to Work and grow your international career!

About the Role (31213)

Interview Deadline:Training Date:

Were looking for German-speaking Customer Support Agents to join an international team representing one of the worlds most trusted financial brands. Youll be the voice of the companyassisting customers via phone chat and email resolving inquiries with empathy and precision while maintaining the highest service standards.

Youll start your journey in frontline support gaining a deep understanding of customer interactions. After about a month youll gradually transition into back-office support working closely with experienced colleagues and handling specialized service areas.

Your Responsibilities

Frontline Support (first month):

• Handle customer inquiries via phone chat and email.

• Record all interactions in the companys CRM system.

• Provide clear and accurate information on card usage benefits and account details.

Backoffice Support (after training):

• Manage queries for:

  • Ask Support (email)

  • Priceless Cities Support (email)

  • MAC Global Services (email & voice)

  • My Data Support

  • Social Media Support

• Support customers with key issues such as:

  • Reporting and blocking lost or stolen cards

  • Card payment rejections and balance checks

  • Understanding card benefits and offers

What You Bring

• Language skills: German (C2) and English (B2) written and spoken.

• Customer focus: Empathetic patient and solution-oriented communicator.

• Adaptability: Comfortable with both frontline and backoffice responsibilities.

• Tech-savvy: Familiar with CRM tools and comfortable using multiple communication platforms.

Whats in It for You

Salary & Bonuses

• Base Salary: 1300 gross/month
  Training Completion Bonus: 100 gross (one-time payment issued with the second payroll cycle)
  Performance Bonus: Up to 250/month
  
  

Relocation Bonuses (all issued as one-time gross payments)

• After 6 months: 300 gross
  After 9 months: 300 gross
  After 12 months: 300 gross
  
  

Schedule & Work Setup

• Shifts: Rotational MondaySunday between 00:0023:00
  Work Location: Kallithea Greece Work From Home available!
  Training

• Duration: 22 working days
  Format: Fully remote & fully paid

Perks & Benefits

• Health care coverage and exclusive discounts on various products and services.

• Free online Greek language courses to enrich your experience.

• Access to modern office facilities with relaxing and collaborative spaces.

• Career growth within a global innovative organization.

• A diverse inclusive culture recognized as a Great Place to Work.

• Participation in community events and CSR initiatives.

Hiring Process

1. Submit your application.

2. Complete short language tests (German & English).

3. Participate in client interview rounds.

Ready to Take the Next Step

If youre passionate about delivering exceptional service and want to grow within a dynamic international environment this opportunity is for you.

Apply today and become part of a company that values your voice your growth and your success.