Service Quality Specialist
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Job Location:
Brno - Czech Republic
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Position Overview
We are seeking a Service Quality Specialist to drive continuous improvement in service quality and customer satisfaction within our Service organization. This role focuses on identifying service quality gaps leading investigations and ensuring effective corrective and preventive actions working closely with Service Operations and cross-functional partners. Successful candidates bring hands-on experience in Field Service Remote Support or Service Quality environments and use data and analytics as tools to improve performance and customer outcomes.
Position Objective
Improve customer success by proactively identifying analyzing and driving to closure Field Service Quality improvements across the organization.
Key Responsibilities
- Act as the Customer Allegiance Score (CAS) advocate for the division and own related processes and governance
- Monitor analyze and report on Field Service Quality performance
- Serve as a subject matter expert in Field Service Quality
- Lead investigations and root-cause analysis and ensure effective corrective actions
- Collaborate cross-functionally to drive continuous improvement
Mandatory Experience & Qualifications
- 23 years of experience in Service Operations or Quality
- Strong understanding of Field Service processes and quality management
- Customer-focused mindset and continuous improvement orientation
Analytical & Technical Skills
- Experience with data analysis to support service quality decisions
- SQL and Power BI knowledge an advantage
- Technical background preferred
Language Requirements
- Fluent English required
- Czech language is a strong advantage
How do we motivate you:
- Work with us and be an important part of a company developing cutting-edge technologies for a scientific customers worldwide
- 25 days of vacation and 5 sick days/year
- Financial benefits - annual bonus pension insurance allowance possibility of life or health insurance for better prices
- Mobile tariff for you and family members for great prices
- Free Multisport card
- Meal allowance 100 CZK/day
Required Experience:
IC
Key Skills
- Quality Assurance
- FDA Regulations
- Data Collection
- Food Safety Experience
- ISO 9001
- Mobile Devices
- Root cause Analysis
- Quality Systems
- OSHA
- Food Processing
- Quality Management
- cGMP
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
