Quality Data and Reporting Specialist
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Job Location:
Brno - Czech Republic
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Position Requirements:
Thrive in a multi-disciplinary technical environment and enthusiastic about improving Service Quality within diverse organization. Passionate about Service processes and willing to make strong impacts in quality and customer satisfaction.
Position Objective:
Improve our customer success by identifying and driving to closure Field Service Quality improvements.
Responsibilities:
- Be the Customer Allegiance Score advocate delegate for the division and own the related processes.
- Provide reports analysis and feedbacks on the Field Quality leading indicators and key performance indicators.
- Act as a subject matter expert in the Field Service Quality.
- Find opportunities for improvements in our Service Quality. Propose plan and lead actions.
- Lead investigations and root-cause analysis and guide resolution of complex or critical problems and ensure CAPAs / Field Corrective Actions are effective.
- Collaborate with cross-functional teams to drive continuous improvement. Be the reliable link between our Operations and our Service teams.
Competencies:
- At least 2 years of experience with data analysis
- Strong SQL and (DAX) Power BI knowledge
- Technical background preferred
- English fluent Czech is a big advantage
- Customer and quality focus
- Deep understanding of Field Services processes
- Strong communicative and multicultural interaction skills
- Planning / organizing prioritizing and goal setting
- Dealing with ambiguity
- Systematic problem solving
- Holistic thinking approaches
Required Experience:
IC
Key Skills
- Quality Assurance
- FDA Regulations
- Data Collection
- Food Safety Experience
- ISO 9001
- Mobile Devices
- Root cause Analysis
- Quality Systems
- OSHA
- Food Processing
- Quality Management
- cGMP
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
