Senior Key Accounts Manager (Team Lead experience)

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Summary:

We are a world-leading smart mobility SaaS company with oversubscribers across 23 countries and we are looking for a Senior Key Account Manager/ Key Account Manager to join our team. Our teams are collaborative vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Benefits

Transport allowance
Commission Scheme
Flexi-benefits

Responsibility:

Build strong relationships with decision makers/fleet managers/system users and manage of all services related to Key Accounts
Establish good rapport and trust though proactive engagement
Understanding client needs and identifying new business opportunities for upselling
Resolve customers enquiries or issues from all channels and ensure proper follow-up to the final resolution within the stipulated time frame
Coordinate with internal teams to deliver solutions that meet clients objectives
Identify and implement new strategies for increasing customer satisfaction loyalty and retention by going above and beyond expectation
Prepare regular reports of progress and forecasts to internal and external stakeholders

Requirements:

Diploma/Bachelors degree in any field or course or equivalent industry experience
With minimum 5 years customer service experience aftersales or account management/ handling existing B2B clients
Experience managing teams is a must
Proficient in English
Excellent communication and interpersonal skills
Tech-savvy and computer literate
Team player with a high level of energy and able to work independently
Willing to work onsite in Kuala Lumpur and can-do fieldwork around Kuala Lumpur and nearby areas.
Possesses own transport and willing to travel out-of-state

Job Summary:We are a world-leading smart mobility SaaS company with oversubscribers across 23 countries and we are looking for a Senior Key Account Manager/ Key Account Manager to join our team. Our teams are collaborative vibrant and fast-growing and all team members are empowered with the freedom ...