IT Support Engineer
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Job Summary
Job Description
IT Support Specialist Scarborough
Salary: Up to 35000 (depending on experience)
Hours: 40 hours per week
Location: Scarborough
Type: Full-time permanent
Are you an IT professional who enjoys solving problems and delivering great service in a fast-moving environment This is a fantastic opportunity to join a respected and forward-thinking organisation in Scarborough as an IT Support Specialist.
Youll play a key role in maintaining and improving IT systems supporting end users and ensuring technology runs efficiently across the business. Working as part of a collaborative team youll also have the chance to contribute to wider IT projects and continuous improvement initiatives.
If you have experience in 2nd and 3rd line support and are looking for a role that offers variety responsibility and the opportunity to take the next step in your IT career this could be the perfect move for you.
Key Responsibilities
- Provide high-quality 2nd and 3rd line support to users across the business.
- Identify and implement improvements to IT systems and processes to enhance efficiency and user experience.
- Work closely with IT colleagues and third-party suppliers to resolve issues promptly and within agreed SLAs.
- Manage incidents problems and changes using ITIL-based best practices.
- Maintain accurate documentation and asset records to support compliance and reporting.
- Build strong relationships with colleagues to promote collaboration and improve system effectiveness.
- Support end-user device management including setup configuration and security.
What Were Looking For
- Experience in IT support or infrastructure roles (2nd and 3rd line).
- A proactive customer-focused approach with strong communication skills.
- Good technical knowledge across Windows Office 365 networking and end-user devices.
- Strong problem-solving ability and attention to detail.
- Familiarity with IT service management tools and structured ticket handling.
- A positive team-oriented attitude with a willingness to learn and develop.
What Youll Receive
- Salary up to 35000 depending on experience.
- Opportunities for career development within a forward-thinking supportive organisation.
This is an excellent opportunity for an IT professional who wants to make a real impact in a collaborative modern environment. If youre ready to take the next step in your IT career and join a business that values growth and innovation wed love to hear from you.
Key Skills
- Engineering Support
- Law Enforcement
- ABB
- Information Security
- Adobe Dreamweaver
- Data Analysis
About Company
Castle Employment Group is a thriving employment agency now in its sixth decade. Working with more than 600 companies, from SMEs to large corporates based ou...
