Partner Success Manager Retail

Drive customer success. Build lasting partnerships. Deliver real impact!

At TD SYNNEX were looking for a Partner Success Manager to own and grow the Wireless category for our Amazon retail business. Youll be the internal champion for customer satisfaction uncovering new opportunities and driving growth across this category. If you thrive on proactive engagement solution-based conversations and building trusted relationships this is your chance to make a meaningful impact.

Were not here to sell you a job. Were here to invite you into a culture that values curiosity celebrates diverse perspectives and believes that great leadership starts with listening. If youre passionate about collaboration building strong relationships and delivering results with accountability and clear communication this is your opportunity to make a real difference.

Why Youll Love Working Here

Heres a list of some of our perks but what really sets us apart is the way we work together. Were big on trust transparency and making space for moments that matter.

• Hybrid working.
• Private healthcare matched pension enhanced parental & family leave.
• Moments that matter paid time off (yes even for your pets birthday).
• Four Business Resource Groups supporting inclusion and belonging.
• Clear progression paths and benchmarked salaries.
• Sustainability - were building a greener future. Weve reduced energy consumption in our UK offices by 19.2% year-on-year - its not just a goal its a commitment.
• A culture that values every voice and celebrates diverse perspectives.
• These values drive everything we do; theyre not just posters on the wall:

• Own it
• Grow and Win
• Dare to Go
• Do the Right Thing

We believe that when our values guide our actions we build stronger teams deeper relationships and a future full of possibility.

Were proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process just ask.

What Youll Be Doing

• Manage and grow our wireless portfolio within our largest retail partner.
• Serve as the primary point of contact for vendors and Amazon brand specialists.
• Lead weekly alignment calls and collaborate cross-functionally with Category and Purchasing teams.
• Maintain healthy inventory levels and support ASIN housekeeping BTR and Vendor Central reporting.
• Develop and implement strategies to boost performance and achieve revenue and profit targets.
• Drive pricing management as a key lever for success.
• Deliver forward-thinking Amazon promotional campaigns and Quarterly Business Review (QBR) planning.
• Engage face-to-face with vendors and customers to build lasting relationships.
• Achieve quarterly targets based off annual operating plan.

What Youll Bring

• Excellent organisational relationship-building and communication skills.
• Proven track record of delivering results including revenue and profit growth.
• Experience in Amazon account management and e-commerce operations.
• Skilled in pricing strategy and performance optimisation.
• Strong collaboration skills across cross-functional teams.
• Proficient in MS Excel and SAP (not essential but bonus points if you do).
• A customer-first mindset and a passion for driving success.

If youre excited by the idea of building meaningful partnerships while contributing to a team that grows through trust and collaboration apply now and lets do great things together.

Key Skills

At TD SYNNEX our values guide everything we do: Together We Own It We Dare to Go We Grow and Win and above all We Do the Right Thing. These principles shape how we work with each other our partners and our communities as we drive innovation and create lasting impact.

Whats In It For You

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial physical and mental well-being through seminars events and our global Life Empowerment Assistance Program.
• Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peer-to-peer conversations and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal peer-led inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.

Dont meet every single requirement Apply anyway.

At TD SYNNEX were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!