Senior Engineer, Configuration Management Database

Our world is transforming and PTC is leading the software brings the physical and digital worlds together enabling companies to improve operations create better products and empower people in all aspects of their business.

Our people make all the difference in our success. Today we are a global team of nearly 7000 and our main objective is to create opportunities for our team members to explore learn and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Boston MA - Hybrid 3 days per week onsite

Reporting to the Infrastructure Technology team the Senior Engineer Configuration Management Database and Service Mapping will be responsible for the analysis development modification installation testing and maintenance of ServiceNow ITOM platform focused on CMDB Discovery and Service Mapping.

The senior engineer ensures that the Configuration Management Database is constantly available and contains the required information and service mapping. This includes the planning and executing of the population of the CMDB through Discovery or integrations managing the CMDB and service maps.

Responsibilities

• Ensures that standardized methods and procedures are used for identifying recording maintaining reporting on and verifying IT asset configurations and associated documentation.
• Implementing and maintaining different Service Mapping approaches (Tag-Based Top Down Machine Learning)
• Plans the population of the CMDB; manages the CMDB central libraries tools common codes and data; ensures CMDB data is current and accurate.
• Designs develop and maintain the Common Service Data Model (CSDM) within the ServiceNow platform to standardize service data align with business needs and enable better IT and business operations
• Owns the process by which relationships are created and updated in the CMDB such as key IT and business services and applications to servers and databases. Ensures integration into the Incident Change and Problem management processes.
• Understands best practices and determines optimized procedures for updating CI data including the use of automated processes discovery tools/integrations with other data sources and manual input processes as necessary.
• Defines and discerns key aspects of problems that require analysis and research within ServiceNow and develops an integrated solution within a broad technical and business context of significant or strategic impact to the enterprise.
• Performs other duties as required.
  

Skills

• Demonstrable planning and organizational skills
• Demonstrable skill in IT Infrastructure terms concepts and configuration
• Excellent verbal and written communication skills
• Familiarity with integration technologies like RESTful APIs JSON and XML highly desired
• Analytical decision-making and problem-solving skills
• Must be able to multitask in a fast-paced environment with focus on timeliness documentation and communications with peers and business users alike.
  

Education/Experience

• Bachelors degree in computer science Information Systems or the equivalent combination of education training or work experience.
• Understanding of ITSM best-practice processes with Configuration Management and Asset Management experience (Software Asset Management is a plus)
• Hands-on experience with industry-standard Change Configuration and Asset Management system tools preferably within the ServiceNow environment
• Experience with an environmental discovery tool (i.e. ServiceNow BigFix etc.) highly desired
• Familiarity of ServiceNows Common Services Data Model (CSDM)
• Understanding of ITIL processes and principles desired
• Data Normalization import/export experience desired
• 3 5 years in an IT Infrastructure support function.
• Due to work with GovCloud this role requires US Citizenship

PTC carefully considers a wide range of compensation factors which include a candidates background and experience in determining salary for a position. Compensation will vary based on these factors but PTC anticipates the annual salary range for this position to be between $. The actual pay may vary based on a candidates skills qualifications experience and location. Additionally candidates may be eligible for a discretionary bonus. Every PTC employee has the opportunity to become a PTC shareholder through our employee share purchase program which allows employees to purchase discounted PTC stock and for eligible roles an equity grant. Subject to the terms and conditions of PTCs benefits programs employees may be eligible for medical dental and vision insurance paid time off and sick leave policies tuition reimbursement 401(k) contributions and employer match flexible spending accounts life insurance disability coverage and a generous commuter subsidy.

Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world. Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation youll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here.