Field Services Administrator, Remote, 3rd Eye

Job Description:

Position Title: Field Services Administrator-Dispatcher

Operating Company: Environmental Solutions Group 3rd Eye

Location: Remote

Reports to: Field Service Manager

Department: Field Service

POSITION SUMMARY:

This position will be responsible for receiving incoming calls creating service tickets based on incoming call request managing incoming service tickets completing job estimates and requesting purchase orders for customers for multiple Environmental Solutions Group (ESG) Operating Companies. This person additionally will be handling various tasks and providing support for the site leadership team including but not limited to general site and office duties.

ESSENTIAL JOB FUNCTIONS INCLUDE:

Receives incoming calls transfers to appropriate extension and provides requested information. Create service tickets for multiple ESG Operating Companies; Heil 3rd Eye and Marathon. Manage incoming service ticket request scrubbing ticket data and ensuring ticket hygiene for proper service request fulfillment. Creating field service estimates based on service ticket request following Technical Service standard job estimates practices. Contacting customers for purchase order request to full-fill service dates. Develops and maintains basic administrator knowledge of phone system and makes changes as required. Maintains mailboxes and extensions as needed. Arrange travel for tech services team members. Managing the office supply inventory and placing orders for items per the schedule. Attendance at work including presence at work during regular working hours or other schedule as assigned by the department manager is essential. Acceptance of overtime assignments may be required in order to meet goals and objectives. Performs other related duties as required and assigned.

JOB SPECIFICATIONS:

High school degree required. A Bachelors degree is preferred. 3 to 5 years experience required. Prior knowledge of the database quote system and ticket system that the Technician teams use required. Prior experience providing estimates for service required. Excellent oral and written communications skills including a clear and courteous speaking voice. Ability to handle multiple incoming calls in a calm courteous and efficient manner. Basic business and clerical skills needed. Proficient computer skills in Microsoft Office Suite (Excel PowerPoint Word Outlook) at the intermediate to expert level required. Ability to maintain complete confidentiality regarding incoming calls and other information received during the course of employment. Experience in a rapidly growing and changing environment is important. Strong interpersonal skills with the ability to establish and maintain effective working relationships with individuals at all levels within the organization. Strong organizational skills with great attention to detail. Ability to quickly adapt in a fast-paced high-energy environment. Ability to multi-task.

Requirements:

Education: Requires a High School diploma or GED.

Knowledge: Requires ability to understand general arithmetic; ability to write in an understandable manner; understand verbal or written instructions; ability to read and understand instructions lists and billing materials; use PC based applications including Mainstar Outlook and Microsoft Office knowledge normally acquired through high school or equivalent experience.

Mental: Requires normal attention with periods of high concentration intermittently to operate machinery approximately 50% of time.

Physical: Requires sitting/standing approximately 95% lifting to 40 pounds approximately 5% of time.

Audible Demands: Requires ability to follow verbal instructions and to hear for safety purposes.

Visual: Requires the ability to visually observe essential functions for satisfactory job performance and safety; color and depth perception required.

Environmental: Involves exposure to plant environments with the presence of dust fumes noise and fluctuating temperatures due to lack of climate control.

Note: Supersedes All Preceding Job Descriptions:

The above job description is intended to describe the general content identify the essential job functions and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

KNOWLEDGE SKILLS AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards while promoting the same attributes in co-workers and others. Ensure that all business activities with both internal and external customers to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication: Expresses thoughts clearly both orally and in writing using good grammar. Presents concise well organized reports in Microsoft Word PowerPoint and Excel. Listens to understand input feedback and concerns. Provides complete information in an open honest and straightforward manner. Responds promptly and positively to questions and requests.

Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad. Cooperates fully with others to achieve organizational goals. Is tactful courteous and considerate. Embraces a positive outlook. Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Shares best practices with other employees across the business.

Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects programs and duties as outlined in this job description. Advises supervisor of concerns problems and progress of work in a timely manner.

Terex Overview:

At Terexwe fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $5 billion publicly traded global industrial equipment manufacturer of materials processing machinery waste and recycling solutions mobile elevating work platforms (MEWPs) and equipment for the electric utility industry. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.

While our operations are global each office or factory is a close-knit community. We value diversity equity and inclusion safety integrity respect servant leadership courage citizenship and continuous improvement. Its an exciting time to be part of the expanding manufacturing sector - come join us!

Additional Information:

We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued listened to and appreciated. We are committed to being fair and impartial in our decisions ensuring equity within our an Equal Opportunity Employer employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

The Company offers competitive salaries advancement opportunities and a full range of benefits including paid vacation 401(k) medical dental and vision.

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

If you are interested in an open position but feel you may not meet all the listed qualifications we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery waste and recycling solutions mobile elevating work platforms (MEWPs) and equipment for the electric utility industry. We design build and support products used in maintenance manufacturing energy minerals and materials management construction waste and recycling and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization and offer complementary digital solutions designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance products that support renewable energy and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America Europe and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting engaging developing and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values Integrity Respect Improvement Servant Leadership Courage and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive supportive non-discriminatory and safe workplace for all team members. To that end we are committed to actively foster a culture where every team member feels valued listened to and appreciated. We are committed to being fair and impartial in our an Equal Opportunity Employer employment decisions are made without regard to race color religion national origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability including disabled veterans you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at.

The Company offers competitive salaries advancement opportunities and a full range of benefits including paid vacation 401(k) medical dental and vision.