MT-I2C Collections

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Management Trainee Invoice to Cash Collections
In this role you will be responsible for performing day-to-day operations while maintaining SLA. The Collections Specialist will be responsible for managing the collection of outstanding accounts receivable for a leading US-based semiconductor manufacturing company. The ideal candidate will ensure timely payments from distributors resolve billing issues and maintain strong client relationships contributing to cash flow and financial goals. application and coordinating with customers.

Responsibilities
Collection on past due invoices & invalid deductions on allocated portfolios via email phone calls
Perform daily weekly and monthly follow-ups on outstanding invoices.
Work with the clients internal departments (billing sales) to resolve disputes or payment delays.
Negotiate payment arrangements and track promise-to-pay commitments.
Maintain detailed and accurate records of collection activities in the Oracle
Escalate collection issues to internal management or the client as per escalation protocol
Provide aging reports and analysis as requested.
Adhere to SLA compliance and confidentiality agreements as outlined by the client and service provider.
Participate in client meetings and performance reviews.
Continuously improve collection strategies and recommend process improvements.
Research and analyze the disputes/deductions in ERP
Find opportunities and recommend solutions for process and automation improvements
Daily reporting of individual portfolios to supervise and supervise past dues
Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases to avoid any adverse customer impact
Work as a standout colleague to process any ADHOC request in a timely manner.
Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly effectively and professionally.
Raise problems for senior staff members and / or management as appropriate.

Qualifications
Minimum qualifications
Bachelors degree in finance Accounting Business Administration or a related field.
Excellent experience in collections preferably in a B2B environment.
Experience supporting US clients or working in an international delivery service model.
Strong communication skills in English (spoken and written).
Proficient in MS Excel ERP systems (e.g. Oracle NetSuite) and collection tools (e.g. High Radius).
Good understanding of AR processes credit control and DSO metrics.
Ability to manage multiple accounts and prioritize tasks effectively.
Strong negotiation problem-solving and interpersonal skills.
Strong Communication Skills (verbal and written)
Knowledge of Oracle

Preferred qualifications
Familiarity with the semiconductor or electronics industry is a plus.
Familiarity with US accounting standards and business culture.
Prior experience working for a BPO/Service Provider serving a US-based manufacturing client.
Ability to work in US time zones or overlap hours as needed.
High attention to detail and analytical thinking.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.