Service Dispatcher & Customer Service Coordinator
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Job Location:
San Diego, CA - USA
Hourly Salary:
USD 28 - 31
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Title:
Service Dispatcher & Customer Service Coordinator
Location: San Diego CA (On-site)
Employment Type: Full-Time
Schedule: MondayFriday 7:30am4:30pm
Company Overview ZED Electric
ZED Electric is a thriving electrical service company based in San Diego known for our integrity craftsmanship and commitment to excellent customer experiences. We foster a positive growth-driven work culture where every team member is valued.
Job Summary
Were seeking a highly organized professional and adaptable Service Dispatcher & Customer Service Coordinator to join our fast-paced team. You will work directly with and in parallel to our Operations Manager handling inbound service requests dispatching electricians supporting executive operations and ensuring seamless customer experiences. This is a key role at the center of our daily operations.
Key Responsibilities
Professionally answer incoming calls and respond to customer inquiries
Schedule and dispatch service technicians efficiently using ServiceTitan software
Support the Operations Manager with administrative and executive tasks
Communicate with clients technicians and vendors with clarity and professionalism
Maintain accurate service records and job notes in software systems
Monitor ongoing service jobs and adjust dispatch as needed throughout the day
Track technician progress and ensure daily job flow
Follow up with customers post-service for feedback or additional scheduling
Support other departments with light office coordination or executive admin tasks
Maintain a calm can-do attitude in a high-pressure service-driven environment
Preferred Qualifications
2 years of dispatch CSR call center or executive assistant experience
Background in a trade or service industry (electrical plumbing HVAC etc.) highly preferred
College education preferred
Strong written and verbal communication skills
Highly organized able to manage competing priorities and multitask
Experience with ServiceTitan or similar field service software a big plus
High sense of urgency problem-solving ability and attention to detail
Hospitality mindset empathetic patient and customer-first attitude
Able to thrive in a fast-paced high-volume environment
Tech-savvy especially with iPhones Google Workspace and scheduling tools
Compensation & Benefits
Pay: $28$31/hour depending on experience
Full benefits after 90 days including:
Health Dental and Vision Insurance
Paid Holidays
PTO and Sick Leave
401(k)
Career development & ongoing training
Opportunity for long-term role and career path in operations or admin leadership
How to Apply
Apply now at and attach your resume.
Learn more about our company at
Keywords (for Visibility):
Dispatcher Scheduling Coordinator Customer Service CSR Executive Assistant Admin Office Coordinator Client Care Call Center Hospitality Receptionist Electrical Trades Field Service ServiceTitan Fast-Paced Problem Solver Communication Support Staff Administrative Assistant
Required Experience:
Senior IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Reliable San Diego electrical contractor for repairs, service, maintenance & more. Serving homes, offices & job sites across the county.
