Customer Service Representative (CSR)
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Job Location:
Raleigh, WV - USA
Monthly Salary:
USD 50000 - 65000
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative
Location: Raleigh NC
Employment Type: Full-Time
About the Position
We are seeking a reliable customer-focused Customer Service Representative to join our team this role you will be responsible for assisting customers with inquiries resolving issues and providing a positive supportive experience during every interaction. This position is ideal for someone who enjoys helping people thrives in fast-paced environments and is looking for a stable long-term opportunity with room to grow.
Key Responsibilities
Greet customers and provide accurate friendly assistance in person or over the phone
Answer questions about products services policies and account information
Help resolve customer concerns and escalate issues when needed
Process transactions orders payments or account updates (based on company needs)
Maintain a clean organized workspace and uphold company service standards
Document customer interactions in the CRM or system accurately
Support team members with daily tasks administrative duties and customer follow-up
Contribute to meeting service goals quality standards and team performance metrics
Qualifications
Strong verbal communication and interpersonal skills
Friendly patient and professional demeanor
Ability to handle customer concerns with problem-solving and empathy
Basic computer and data-entry skills
Strong time-management and reliability consistent attendance is essential
Prior customer service retail call center or hospitality experience is preferred but not required
Ability to work a full-time schedule (40 hours per week)
What We Offer
Competitive pay bonus structure (if applicable)
Comprehensive training to set you up for success
Opportunities for advancement into senior roles
Supportive team-oriented environment
Who Thrives in This Role
This position is ideal for individuals who are patient solutions-driven and enjoy working directly with customers. You will succeed if youre energetic dependable and able to maintain a positive attitude while handling a variety of customer needs throughout the day.
Required Skills:
email communicationcommunication skillssales orientationtime managementcrm systemscustomer relationship managementcustomersales skillstech-savvycustomer servicecrm softwareproduct knowledgeorganizing operationsbasic computer skillssalesteam collaborationrelationship-buildingtechnology navigationproblem solvingorganizational skillscomputer skillsproblem-solving skillscollaborationpersuasive conversationsbasic computer proficiencyorganizationinterpersonal skillsemailpersuasive conversationcollaborative teamworkteamworktech-savvinessproblem-solvingexcellent communication skillsactive listeningcalm demeanorcrm proficiencytroubleshootingbasicownershipsolution-oriented demeanorcustomer service skillspersuasionadaptabilitycomputer proficiencycustomer relationship management (crm)communicationrelationship buildingcustomer engagementcustomer interactionlisteningcrm navigationtechnical troubleshootinglistening skills
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
