Customer Success Representative
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Job Location:
Raleigh, WV - USA
Monthly Salary:
USD 50000 - 65000
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Success Representative
Location: Raleigh NC
Employment Type: Full-Time
About the Role
We are looking for a friendly proactive and customer-focused Customer Success Representative to support our clients throughout their entire experience with our this role you will act as the primary point of contact for customers helping them onboard answering questions resolving issues and ensuring they get the most value from our products or services. This is an excellent opportunity for someone who enjoys building relationships providing support and helping customers succeed.
Key Responsibilities
Serve as the main point of contact for customer questions requests and ongoing support
Assist customers with onboarding setup or service activation
Understand customer needs and guide them through best practices or solutions
Follow up with customers to ensure satisfaction and successful use of services
Troubleshoot issues and escalate to internal teams when necessary
Maintain accurate records of customer interactions updates and progress
Provide personalized service by understanding customer goals and challenges
Monitor customer accounts to identify opportunities for improvement or additional support
Collaborate with team members to enhance the customer experience and streamline processes
Qualifications
Strong communication and interpersonal skills
Friendly patient and comfortable supporting customers of all backgrounds
Ability to problem-solve and manage multiple requests at once
Basic computer literacy including navigating systems or CRMs
Experience in customer success customer service sales support or account management is helpful but not required
Highly organized reliable and detail-oriented
Ability to maintain a positive attitude in busy or challenging situations
What We Offer
Competitive pay with performance bonuses
Hands-on training and ongoing coaching
Opportunities to grow into senior customer success or account manager roles
Supportive and collaborative team environment
Ideal Candidate
The ideal candidate is someone who genuinely enjoys helping people and wants to build strong long-term relationships with customers. Youll thrive here if youre proactive resourceful patient and committed to delivering an excellent customer experience from start to finish
Required Skills:
renewalonboardingsaas experiencerenewal managementgoal-orientedrenewal conversationscross-functional collaborationcustomer engagementcustomer satisfactionrelationship managementtrainingcustomer health trackingcommunication skillscustomer success platformscommunicationclient retentionconsultative approachproduct adoptionsalesforcecustomerupsellcrm toolscrmconsultative mindsethubspotupsellingsaasproduct trainingrevenuestrategic conversationscustomer successsalessales collaborationkpi management
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
