General Manager | Full-Time | Benchmark International Arena

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Food & Beverage General Manager is responsible for leading the efficient professional and profitable operations of all food and beverage services at the assigned OVG venue. This key leadership role oversees all aspects of the department including full-time part-time and managerial staff while ensuring adherence to all applicable state and federal labor laws health and sanitation standards and alcohol service regulations.

Beyond day-to-day operational excellence the General Manager plays a strategic role in identifying and securing new revenue opportunities both within the venue and through external partnerships. The ideal candidate is a dynamic leader with a strong business acumen a passion for guest experience and a commitment to delivering best-in-class service in a fast-paced high-volume environment.

This position reports directly to the Regional Vice President of the Northeast.

This role will pay an annual salary of $165000-$175000 and is bonus eligible.

Benefits for Full-Time roles: Health Dental and Vision insurance 401(k) savings plan 401(k) matching and paid time off (vacation days sick days and 11 holidays).

This position will remain open until March 6 2026.

• Ensure the legal efficient professional and profitable operation of the assigned OVG venue.
• Generate analyze and review financial reports including budgets forecasts revenue analysis disbursements capital investments labor and product costs wage and salary control and profit & loss (P&L) statements.
• Focus on pushing team to providing the highest level of Guest Satisfaction while staying within financial goals set with senior leadership and client.
• Meet regularly work closely and provided detailed reporting to our client direct reports.
• Work with partnership team on gaining new venue partnership opportunities and also focus on ways to grow current relationships.
• Serve as the final decision-maker on all equipment purchases and leases.
• Handle conflict resolution including last-resort mediation arbitration and labor negotiations as applicable.
• Author review and revise policies and procedures as necessary to ensure operational compliance and efficiency.
• Draft revise and authorize contracts and terms of agreement.
• Oversee staff scheduling and labor allocation to meet operational demands.
• Analyze ticket sales in relation to projected staffing needs market demographics and forecast point-of-sale to guest ratios.
• Evaluate historical sales and purchasing data to identify trends purchasing patterns and determine accurate cost of goods.
• Program and maintain the point-of-sale (POS) system to ensure accurate financial reporting inventory tracking and commodity level monitoring by location.
• Guide and support managers in setting and achieving department goals.
• Provide clear direction and follow up on all assignments to ensure accountability and execution.
• Conduct regular inspections of operations to verify adherence to established quality and service standards.
• Accurately prepare and submit required reports on time; follow up with department heads to ensure timely and complete reporting across all areas.
• Develop and lead an effective performance-driven management team.
• Offer consistent leadership training and resources to support management success.
• Evaluate manager performance regularly and provide constructive feedback and recommendations for improvement.
• Collaborate with department heads to review and enhance menus and marketing strategies.
• Foster and maintain strong positive relationships with client managers suppliers vendors and the public to enhance the venues reputation.
• Perform other duties and responsibilities as assigned.

• MA or MS; BA or BS with business-related major;
• Minimum 10 years management experience in food-related or concessions industry.
• Concessions Manager Certificate from the National Association of Concessionaires.
• Nationally recognized advanced food service sanitation training course certification.
• Ability to communicate with employees co-workers volunteers management staff and guests in a clear professional and courteous manner which fosters a positive enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Ability to speak read and write in English.
• Solid working knowledge of computer applications: Microsoft office POS systems timekeeping systems.
• Ability to work well in a team-oriented fast-paced event-driven environment.
• Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location equipment evacuation procedures adjacent employee and guest areas and facility access.
• Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
• Possess thorough working knowledge of all applicable sanitation requirements food preparation guidelines alcohol service policies safety standards etc. pertaining to OVG and venue concession and premium services operations.
• Ability to calculate basic and complex math functions (addition subtraction multiplication division percentages).
• Ability to handle cash accurately and responsibly.
• Ability to consistently adhere to the highest standards of integrity professionalism ethics and confidentiality.
• Ability to work independently with little direction.
• Experience in a fast paced arena ballpark or stadium preferred.
• Accounting minor or credits preferred.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.