Senior Commercial Customer Service Representative
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Job Location:
Richmond Hill - Canada
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Is this job for you
Do you believe in putting the customer first
Do you love to solve problems and create solutions
The Brick is actively seeking to expand our service team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations! This position reports to the Operations Manager.
Responsibilities
- Respond to customer inquiries and offer solutions in a courteous and professional manner
- Follow up with customers to identify and support their needs
- Promote customer loyalty by providing exceptional customer support
- Maintain excellence in detail and customer service
- Promote team work within all departments
- Consistently follow up with customers on the progress of customer service related issues
- Process furniture warranty claims
- Understand compliant with all Brick Group policies & procedures
- Review and follow up on operational reports on a daily basis
- Ensure 100% customer satisfaction
- Assist in the training of new operations staff
- Handle escalated customer service issues and offer solutions
- Increase location profitability and efficiency
- Other duties as assigned
Qualifications
- Strong customer service focus
- Experience in a customer service or sales role (retail environment asset)
- High school diploma or equivalent
- Exceptional communication skills both written and verbal
Excellent interpersonal and problem solving skills
- Proven ability to multitask and maintain organization
Minimize errors and ensure a high-level of data entry accuracy
- Proficiency with computers and Microsoft Office programs
- Flexibility to work all shifts including evenings and weekends as required
Why The Brick
- A flexible and comprehensive benefits package including Health Dental and Paramedical Services for you and your family
- Competitive remuneration package that will commensurate with experience
- Career progression potential with plenty of access to ongoing personal and professional development
- Employee discounts
- A dynamic environment to showcase your leadership talents.
The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment application and selection process. If you require an accommodation at any stage of the process please let the hiring manager know or reach out to
Required Experience:
Senior IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Saving You More at The Brick, with over 220 stores across Canada. Shop now for great deals on furniture, mattresses, appliances, TVs and electronics.
