Client Solutions Advisor
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Job Location:
Birmingham, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Why Work For Us
Alexander Shunnarah Trial Attorneys is a rapidly growing personal injury law firm based in Alabama with offices across the nation. We handle complex cases and provide each attorney and staff with the support they need enabling us to best serve our clients. Our attorneys and staff pride themselves on their skill set experience compassion and commitment. We are dedicated to giving our clients the utmost attention and care while fighting for them to get what they deserve.
At Alexander Shunnarah Trial Attorneys we take a real approach. We are innovative always finding ways to be better and have a go-getter mentality across the board. Each team member plays a critical role in our mission. We know our people are what makes us great. If youre looking for a career where you can help make a difference in the lives of others alongside a supportive team we encourage you to apply!
What We Value
- Client Commitment
- Integrity
- A Will to Win
- Teamwork
- Personal Accountability
- Passion
While this posting appears on the Alexander Shunnarah careers site the position itself is with J.B. Brown and supports their criminal trial practice.
JB Brown Criminal Trial Practiceis a high-performing criminal defense firm dedicated to delivering exceptional advocacy and service to people facing the most challenging moments of their lives. Known asThe Peoples Defender we combine strategic trial skill with a client-centered approach rooted in trust urgency and clear communication.
We are seeking aClient Solutions Advisora driven persuasive emotionally intelligent sales professional who can guide prospective clients through the decision to hire our firm.This role is for a closer: someone who can connect quickly build confidence overcome objections and secure paid retainers.
Key Responsibilities
Serve as the first point of contact for prospective clients with a focus on converting leads into signed paying clients.
Conduct in-depth phone consultations to understand legal needs explain next steps and communicate the firms value.
Manage objections discuss fees confidently and guide clients through the hiring and payment process.
Maintain timely follow-up using CRM systems to maximize conversion rates.
Collaborate with attorneys and staff to ensure a seamless handoff once a client retains our services.
Track metrics and maintain accurate records of conversations follow-ups and outcomes.
Provide a high level of empathy professionalism and clarity during stressful and emotional client situations.
What This RoleIs
A high-impactsalesandclosingrole. Success is measured by:
Retainers signed
Payment conversions
Lead follow-up speed
Overall client satisfaction with the initial experience
What This RoleIs Not
Not a basic intake role taking down information
Not customer service or administrative support
Not a legal assistant position
Preferred Background & Experience
Candidates with experience inpersuasion-heavy emotionally charged or urgency-based sales environmentsperform exceptionally well here. Strong consideration will be given to candidates with experience in:
Rehab admissions / treatment center intake
Car sales finance managers desk managers or closers
High-ticket phone sales or call-center sales roles
Insurance sales
Bail bonds intake
Collections or payment negotiation roles
Any role requiring confident conversations about pricing urgency and objection handling
Ideal Candidate Traits
Exceptional verbal communication and emotional intelligence
Strong closer mentality; can ask for the sale and secure commitment
Comfortable discussing fees and guiding people into payment decisions
Thrives in a fast-paced environment with fluctuating call volume
Compassionate tone paired with confident direction
Highly organized with strong follow-up discipline
Able to stay calm and structured when dealing with people under stress
Details
- This is a commission-based in-person role in our Birmingham office.
Alexander Shunnarah Trial Attorneys is committed to a diverse and inclusive workplace. Alexander Shunnarah Trial Attorneys is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation please email .
Required Experience:
Unclear Seniority
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
Your trusted personal injury lawyers for your case. We have a nationwide network of legal experts ready to fight for your compensation.
